What are the responsibilities and job description for the Desktop Support Technician II position at Kforce Technology Staffing?
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Desktop Support Technician II in Mountain View, CA. Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers.
Responsibilities:
* Desktop Support Technician will serve other IT department roles such as ensuring that all of the computers in their company's network are backed up, safe and secure
* Deploy security updates to all the systems in their companies' servers and computers to make sure they are never compromised
* May be required to show staff members how to use their company's computer programs and networks and how to adhere to security standards
* Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users
* Coordinate with vendors to resolve problems
* Add or replace memory, new keyboards, motherboards, and other components
* Set up and troubleshoot domains, user accounts and software accounts
* Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices
* Assist customers in gaining access to various systems and servers
* Provide support for remote employees using Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephony
* Setup and maintain shared mailboxes/distribution lists in Exchange Distribute and patch software using UEM and HUB technologies
* Communicate call trends and challenges in daily team meetings
* Keep Knowledge Base and process documentation up to date
* Work closely with the team to resolve or properly close aging tickets
* Manage the individual and ticket queue for the team
* Ensure the highest level of customer satisfaction
* Maintain process ownership and expertise for a specific area as a Knowledge Domain Expert Qualifications
REQUIREMENTS:
* Minimum of an Associate's degree in Computer Technology or equivalent from two-year college or technical school
* Certifications obtained or working towards: ACMT, CCT, ITILv4, Comp/TIA
* 3-5 years of Service Desk and Desktop Support experience for both PC and Mac required
* Experience working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment is preferred
* Experience with installation, upgrade, and maintenance of software, hardware, and peripherals
* Familiarity with encryption and security tools and triaging within this environment
* Familiarity supporting Mac OS X and Windows 10/11
* MS Exchange
* The ability to take on small projects from start to finish
* May require deeper systems knowledge and extensive partnership on projects with Tier 3 engineering teams
* Good problem solving, diagnosis and troubleshooting skills
* Ability to troubleshoot software, hardware and connectivity issues remotely
* Ability to understand and articulate root cause on customer issues
* Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively
* Passionate about providing excellent customer service and follow-through to completion
* Previous experience with Microsoft Office is preferred
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Desktop Support Technician II in Mountain View, CA. Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers.
Responsibilities:
* Desktop Support Technician will serve other IT department roles such as ensuring that all of the computers in their company's network are backed up, safe and secure
* Deploy security updates to all the systems in their companies' servers and computers to make sure they are never compromised
* May be required to show staff members how to use their company's computer programs and networks and how to adhere to security standards
* Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users
* Coordinate with vendors to resolve problems
* Add or replace memory, new keyboards, motherboards, and other components
* Set up and troubleshoot domains, user accounts and software accounts
* Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices
* Assist customers in gaining access to various systems and servers
* Provide support for remote employees using Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephony
* Setup and maintain shared mailboxes/distribution lists in Exchange Distribute and patch software using UEM and HUB technologies
* Communicate call trends and challenges in daily team meetings
* Keep Knowledge Base and process documentation up to date
* Work closely with the team to resolve or properly close aging tickets
* Manage the individual and ticket queue for the team
* Ensure the highest level of customer satisfaction
* Maintain process ownership and expertise for a specific area as a Knowledge Domain Expert Qualifications
REQUIREMENTS:
* Minimum of an Associate's degree in Computer Technology or equivalent from two-year college or technical school
* Certifications obtained or working towards: ACMT, CCT, ITILv4, Comp/TIA
* 3-5 years of Service Desk and Desktop Support experience for both PC and Mac required
* Experience working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment is preferred
* Experience with installation, upgrade, and maintenance of software, hardware, and peripherals
* Familiarity with encryption and security tools and triaging within this environment
* Familiarity supporting Mac OS X and Windows 10/11
* MS Exchange
* The ability to take on small projects from start to finish
* May require deeper systems knowledge and extensive partnership on projects with Tier 3 engineering teams
* Good problem solving, diagnosis and troubleshooting skills
* Ability to troubleshoot software, hardware and connectivity issues remotely
* Ability to understand and articulate root cause on customer issues
* Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively
* Passionate about providing excellent customer service and follow-through to completion
* Previous experience with Microsoft Office is preferred
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
