What are the responsibilities and job description for the Customer service representative position at Corley Plumbing Air Electric?
Click Apply On Company Website and our recruiting assistant, Olivia, will help you schedule an immediate interview with our team!
Who we are
Corley Plumbing Air Electric continues to grow because we only hire the best, and our customers love us for it! You’ve probably seen our trucks and our ads.
What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners.
How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with.
How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow and opportunities to excel.
Why We Need You
Because we offer top of the line products and services, we need top of the line Customer Service Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career.
Shift : Wednesday - Sunday 11A - 8P
Starting Pay : $20 per hour PLUS commission!
The Big Task
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
Key Sub Tasks
- Answer inbound customer calls in a fast-paced environment
- Empathize & understand customer’s urgent HVAC, plumbing & electrical problems
- You will learn the call flow in order to sound professional and authentic when speaking with our customers.
- Make outbound calls
- Participate in training so that you grow and develop as a professional.
- Maintain and update our customer database with complete and accurate information.
- Maintain communication with dispatch and your manager.
- Hours :
oMonday Friday 9am to 6pm
oWork every 5th Saturday from 8 : 00 am - 4 : 00 pm
oOn Call One night per week and every 5th weekend (additional compensation of $150 for weekend that you are on call)
Skills you bring for success :
- 2 years call center, customer service, sales, retail, or appointment setting
- Previous experience in HVAC, plumbing, electrical services, or construction a plus
- Excellent communication skills, both verbal and written
- Ability to multitask in a fast-paced environment
- Exceptional customer service and phone skills
- Strong attention to detail with problem solving capabilities
- Strong listening and sales skills
- Ability to achieve target goal
- Proficiency in Microsoft Office and CRM software
- Proficient at typing & comfortable with computers
What We Offer
oHealth insurance; medical, dental, vision
o401K
oPaid Vacation
o6 Paid Holidays
oLife Insurance Policy
oA family. This is last on the list because it’s most important! We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Corley Plumbing Air Electric
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
Last updated : 2024-03-26
Salary : $20