What are the responsibilities and job description for the Front Desk Agent position at Cormorant Boutique Hotel?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Check guests in and out of the hotel efficiently and accurately.
- Handle reservations, cancellations, and modifications through various booking systems.
- Provide information about hotel services, local attractions, and events to enhance guest experience.
- Address guest inquiries and resolve any issues or complaints promptly and professionally.
- Manage phone systems to answer calls, take messages, and relay information as needed.
- Complete valet services as needed.
- Maintain cleanliness and organization of the front desk area.
- Collaborate with other hotel departments to ensure seamless guest services.
Requirements
- Previous experience in guest services is preferred.
- Strong phone etiquette skills with the ability to communicate clearly and effectively.
- Familiarity with front desk operations, including check-in/check-out procedures.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Excellent interpersonal skills with a focus on providing outstanding customer service.
We look forward to welcoming a passionate Front Desk Agent who is eager to contribute to our team's success here at the Cormorant Boutique Hotel!
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Morning shift
- Rotating weekends
- Weekends as needed
Ability to Commute:
- La Jolla, CA 92037 (Required)
Ability to Relocate:
- La Jolla, CA 92037: Relocate before starting work (Required)
Work Location: In person
Salary : $20