What are the responsibilities and job description for the High Performance Networking Technical Support Engineer position at Cornelis Networks?
Cornelis Networks is a technology leader delivering purpose-built, high-performance fabrics accelerating High Performance Computing, High Performance Data Analytics, and Artificial Intelligence workloads in the Cloud and in the Data Center.
The company's products enable scientific, academic, governmental, and commercial customers to solve some of the world's toughest challenges by efficiently focusing the computational power of many processing devices at scale on a single problem, simultaneously improving both result accuracy and time-to-solution for their most complex application workloads. Cornelis Networks delivers its end-to-end interconnect solutions worldwide through an established set of server OEM and channel partners.
Cornelis Networks is hiring talented High Performance Networking Technical Support Engineers with skills in the key areas required to support world-class hardware and software products used in high-performance computing, high-performance data analytics, and artificial intelligence interconnect solutions.
As a member of the Technical Support organization, you will work collaboratively with cross-functional teams to identify partner and end user issues and deliver solutions with world class customer service. Key to this role is the ability to build cross-functional relationships, effectively communicate with highly technical customers, apply critical thinking and problem-solving skills, and take initiative to drive customer satisfaction.
The ideal candidate enjoys having deep technical knowledge and applying their knowledge to solve challenging customer issues while working in a fast-paced environment. This role has a significant impact and contributes to the operational and financial success of the company.
Technical Support Engineer's responsibilities include :
- Providing professional high quality customer support for Cornelis Networks products.
- Taking technical ownership of user reported issues, driving diagnosis and resolution in a professional and timely
manner.
Minimum Qualifications (post college and internships)
Preferred Qualifications
Preferred Location
For this position, Cornelis Networks fully supports remote employees who live within the United States and are able to travel to our corporate offices in Chesterbrook, PA periodically for in-person collaboration.
Immigration Information
To qualify for this position, candidates must be located in the United States, legally authorized to work in the U.S. and must not need U.S. Visa sponsorship now or in the future.
Cornelis Networks is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Cornelis Networks does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
