Student Services Coordinator-Brooks Office of Admissions, Student Services, and Career Management

Student Services Coordinator-Brooks Office of Admissions, Student Services, and Career Management

About the Jeb E. Brooks School of Public Policy

The Cornell Jeb E. Brooks School of Public Policy harnesses the University’s broad disciplinary excellence in public policy, along with its innovative teaching, research, and engagement programs, to solve pressing global challenges. The school’s prestigious faculty apply an interdisciplinary and problem-oriented focus to wide-ranging public policy issues as they explore how government choices intersect with people’s lives. The school’s initial areas of focus are in data science and technology policy; environmental and sustainability policy; health policy; human security; inequality and social policy; the politics and economics of development; and race, racism, and public policy.

The Opportunity

Jeb E. Brooks Office of Admissions, Student Services, and Career Management is seeking a dedicated Student Services Coordinator to support student recruitment, outreach, admissions, and student support functions for Brooks undergraduate programs. Reporting to the Assistant Dean of Enrollment and Student Services, you will assist with a variety of program administrative duties, including :

Providing frontline support for student inquiries via walk-ins, email, and phone.

Assisting with marketing efforts, admissions processes, and program administration.

Scheduling appointments, meetings, and events.

Managing purchasing needs for departmental and student spaces.

Planning and coordinating student-focused events such as orientations and professional development workshops.

Handling sensitive and confidential materials while maintaining student records and office documentation.

What You Need

We are seeking a team member who is self-motivated, detail oriented, and organized. Additionally, you will :

Hold an Associate’s degree with 2 – 4 years of relevant experience in an office setting; or equivalent combination of education and experience.

Have strong written and verbal communication skills to communicate, with diplomacy and tact, with faculty, staff, and students.

Have strong interpersonal skills to anticipate and assist with the needs of students, faculty, and staff.

Demonstrate outstanding customer service skills to manage high volume of traffic in a fast-paced office.

Demonstrate ability of maintaining confidentiality to manage highly sensitive, confidential material.

Have excellent organizational skills to manage and prioritize multiple tasks simultaneously and meet expected deadlines.

Have excellent Outlook calendar skills to oversee and manage complex calendaring and schedules.

Exercise discretion and make judgments independently of direct supervision.

Display strong attention to detail to plan, organize and coordinate multiple projects, manage events special assignments.

Have previous experience with event planning or project coordination.

Be familiar with managing budgets, financial accounts, financial transition forms such as voucher, travel reimbursements, and financial reports.

Be a proactive team member to foster a positive and productive team environment.

Demonstrate experience and knowledge of Microsoft Suite including Word, PowerPoint and Excel and other software programs such as Access or SharePoint.

Be available to work Memorial Day weekend to participate in, and support, commencement activities.

Demonstrate commitment to supporting diversity, equity, access, inclusion, and wellbeing.

Have experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.

Cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

If you possess these experiences and skills this may be the role for you! There are a few other qualifications we would view as incredibly helpful in this role, to include :

Bachelor’s degree

Previous experience in a high-traffic student services office

Previous coaching, delegating or supervisory experience that will aid in effectively providing guidance and delegation of work responsibilities to student employees who are hired to work in the unit

Prior experience in an academic setting working with students and faculty

Demonstrated experience working with web-based editing tools for website management

Knowledge of and experience working with social media platforms

Prior experience working with Salesforce or other customer relationships management (CRM) system

Experience with Cornell policies and procedures in the areas of purchasing and accounting

Knowledge of Cornell on-line systems : KFS Dashboards, I Want Doc, Purchase Order, e-SHOP, Salesforce, and Concur

Experience with PeopleSoft and room scheduling software

A cover letter and resume are required for further consideration for this position.

Rewards and Benefits

This position is eligible for a hybrid work arrangement. Employees typically perform this role

remotely 1 day per week and on-campus 4 days per week. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.

This position is based in Ithaca, New York. Employees who work remotely may receive

multiple W-2 Forms depending on their work location.

Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.

Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits : .

Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays : Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1 and two floating holidays. Learn more about holiday and accrued time off, visit :

Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

Follow this link to learn more about the Total Rewards of Working at Cornell : .

University Job Title :

Student Services Asst IV

Job Family : Student Services

Level : Pay Rate Type :

Hourly

Pay Range : 24.91 - $28.95

Remote Option Availability :

Hybrid

Company : Contract College

Contact Name : Jamie Doss

Job Titles and Pay Ranges :

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria :

Prior relevant work or industry experience

Education level to the extent education is relevant to the position

Unique applicable skills

Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see .

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see .

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EEO Statement :

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA / EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex / gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and / or conviction record, military or veteran status, sexual orientation, gender expression and / or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and / or marginalized identities to apply.

2025-02-17

Salary : $25 - $29