Information Specialist / Tour Guide

The Office of Visitor Relations is looking for committed and enthusiastic Cornellians to help welcome prospective students, parents, alumni, and area visitors to the Ithaca campus. Our staff greet visitors and answer every question one might have about Cornell! Purpose of the position If you are interested in being a part of the team or want to learn more about the Visitor Relations Information Specialist/Tour Guide position, our current staff will be hosting Information Sessions on the following dates: Thursday, September 7th at 6:00pm – Goldwin Smith G22 Monday, September 11th at 5:30pm - Goldwin Smith Hall 236 In addition to this Workday form, candidates MUST complete a Qualtrics based application by Tuesday, September 12th at 11:59pm, which can be accessed at: https://tinyurl.com/3caduhbs Candidate who have not submitted a Qualtrics application will not be considered. Duties and responsibilities Visitor Relations serves as the primary source of information and visitor services for Cornell University students, faculty, staff, and general visitors. While most people are aware that our student Information Specialists provide campus tours, there are more aspects to the job! Our responsibilities include: Campus Tours We conduct general campus, historical, and bus tours, as well as tours for admitted students, special group tours, and live zoom webinar tours for prospective and admitted students. University Switchboard Visitor Relations answers all calls at the university's general information line (607-254-INFO). We staff our call center Monday through Friday from 8am to 6pm, and on select Saturdays from 8am to 3pm. Information Desk Visitor Relations staff greet prospective students, families, and thousands of Ithaca area visitors at the information desk of the Martin Y. Tang Welcome Center. We provide reliable information about Cornell University to campus community members and visitors. Knowledge/Experience required Excellent communication skills Experience in a customer service-oriented environment Understanding of diplomacy and creative problem solving Ability to represent Cornell and its mission from an undergraduate perspective Ability to work with accountability without direct supervision Availability to work 8-10 during academic semester, as well as some weekends and one break Location Martin Y. Tang Welcome Center Contact Feel free to email the Hiring Managers, Karen Ma at kym9@cornell.edu and Cameron Kull at cak264@cornell.edu with any questions about the application process or the job in general. Job Title: Student Admin Asst II Level: Pay Rate Type: Hourly Company: Contact Name: Aelita Early Cornell Cooperative Extension is a collaboration among Cornell University, the United States Department of Agriculture, the State of New York, and the residents of New York State. Per NYS Law, county and regional extension service associations are subordinate government agencies. This employment opportunity is with the entities listed and not with Cornell University. Cornell Cooperative Extension is an employer and educator recognized for valuing AA/EEO, Protected Veterans, and Individuals with Disabilities. Individuals who bring a diverse perspective and are supportive of diversity are strongly encouraged to apply. Notice to Applicants: Please read the required Notice to Applicants statement. This notice contains important information about applying for a position at Cornell Cooperative Extension as well as some of your rights and responsibilities as an applicant. Cornell Cooperative Extension is a collaboration among Cornell University, the United States Department of Agriculture, the State of New York, and the residents of New York State. As provided in New York State County Law Article 5, Section 224, the independent county and regional extension service associations are locally operated under the direction of Cornell University as agent for the State of New York. County and regional extension service association employees are employed by their association to engage in educational work and are not employees of Cornell University. Look for us on the web at cce.cornell.edu/.