Description :
- Competitive Pay
- Extensive and detailed paid training
- Health, Dental and Vision Insurance
- Paid Vacation
- Real Advancement Opportunities
General Managers are responsible for the entire Cafe operation. This includes, but is not limited to the hiring, orientation, training and management of 25-50 employees and 2-5 assistant and shift managers, operational budgets exceeding one million dollars, restaurant inventory, operational spending and managing cash flows (i.e. their operation's P&L)
General Managers open 70% of the time, close 20% of the time and work a mid-shift about 10% on average. During their workday, they will be responsible for the startup of equipment and processes, banking activities, delivering food, working different stations in the operation as needed as well as ordering and receiving food items and restaurant supplies. Cash handling and following / completion of all systems.
General Managers are directly involved with guest relations, supporting and contributing to company objectives and strategies, assisting with opening other stores and assisting their Area Director (AD) with promotions and marketing window rollouts.
Job Tasks and Responsibilities :
Responsible for managing employeesResponsible for guest relations - recovery and sales buildingResponsible for inventory including ordering and receiptDelivers food - more frequently during peak hours of operationResponsible for start-up of equipment and processes (opening shift)Responsible for shut down and closing store (closing shift)Manages / follows up on cash handling systems and depositsResponsible for administration of the new hire orientationResponsible for accurate reporting of numbersAnalyzing business results, formulating action plans, following up on plans already in placeResponsible for cost control (P&L) / manages cash flowConducts employee meetingsSolves problems as they ariseManages safety committee and food safetyResponsible for hiring and orientation of new employeesManages the catering operations including the Safe Driver ProgramCoaches and develops employees at all levelsMaintains CORE evaluation standardsKnowledgeable in Human ResourcesSupports and contributes to company objectives and strategyAssists with opening other storesExecutes company promotions, initiatives and rolloutsResponsible for management developmentSmiling, friendly demeanorSecondary Functions :
Attend General Manager meetings for area / marketHelps with other positions in the CafeAssists with other stores as neededAssists Area Director with administrative dutiesOpen new locations as neededAnswers phones / take orders as neededDelivers food to guests as neededExecutes Catering Sales Initiatives as necessary, including but not limited to :Daily guest call backs
Menu drops
Community event coordination and execution
Menu presentations and food tastings
Identifying sales leads through active territory canvassing
Requirements :
High School diploma or equivalentState Foodhandler card and ServSafe certificationMinimum of 1 year experience in a Corner Bakery Cafe restaurant operations position or similar concept experience showing ability to lead and execute restaurant operationsPossess strong guest service and communication skillsOrganized and detail orientedCompletion of CBC Management Training ProgramProficient in use of Microsoft Outlook, Word, Excel and POS - Point of Sale systemsBilingual (Spanish) a plusFormal Leadership training experience such as Situational Self Leadership, Situational Leadership II a plusMust have a valid driver's license with proof of insurance and be able to consistently pass an MVRAdditional Info :
We are an Equal Opportunity / E-Verify Employer.
We follow all Ban the Box and Fair Chance hiring guidelines per federal and local laws.
