Unified Comm Tech

The UC Technician is a member of the IT support team providing Tier I and Tier II level support for software and hardware. This team member ensures proper functionality of the UCaaS and hardware systems. This person creates and follows policies to support the organization’s IT and voice needs.

What You'll Do:

• Implement IP Telephony (VoIP) solutions for team members
• Assist in on-going daily maintenance and support functions to ensure uninterrupted telephony connectivity for team members
• Update all assigned tickets daily in the ticket notes
• Provide great customer service to team members through attitude and communication.
• Work with engineering teams to review current issues to ensure successful support of new solutions and platforms through means of documentation and training.
• Support pre-production and production deployment, configuration, testing while ensuring best practices are followed and recommendations communicated
• Order phones and ship/receive faulty hardware

What You'll Need to be Successful:

• VoIP and/or Ring Central, and MS Teams experience preferred
• TCP/IP, General network theory
• Has awareness of cloud services / solutions
• Awareness of service level agreements
• Working knowledge of different types of cabling and connectivity
• Experience utilizing remote control software to troubleshoot and resolve desktop issues
• Inventory control and asset management
• Knowledge of routers and switches
• Ability to work within all levels of the organization
• Strong interpersonal and communication skills
• Excellent troubleshooting and problem-solving skills
• Ability to prioritize tasks in a fast-moving environment
• Possession of high school diploma or GED. Two (2) years’ experience working in technology VoIP implementation and telephony support experience, or completion of MCSE, CCNA or CCNP

Physical Demands & Work Environment:

• Occasional evening and weekend work to meet deadlines
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components
• Ability to participate in training sessions, presentations, and meetings
• Ability to lift 30-40 lbs. This job will require picking up and moving equipment
• Ability to travel to branch locations as needed

What To Do Next:

If Cornerstone Home Lending sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone family, we'll continue to invest in you as an asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone. It really feels like home.

Experience

• 2 year(s): Experience with Ring Central and/or VoIP
• 2 year(s): Telecom and/or network experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)