Auto Collector

CornerStone Staffing is actively seeking Collections Specialists for a long-term opportunity with a leading auto finance company in the North Fort Worth area. This is a fantastic chance to "get your foot in the door" with a well-established company that provides exceptional perks and benefits.

Job Title: Auto Collector (Long-Term Temp Assignment)

Location: Fort Worth, TX

Pay: $18.00 - $20.00/hour (based on experience)

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

• Onsite for the first 3-4 weeks during training
• Hybrid schedule available after training

Responsibilities:

• Handle outbound and inbound calls to assist company customers with the following:
• Collect payments on active and terminated accounts via phone pay, quick collect, or letters while delivering outstanding customer service. Balances may include past-due payments, lease-end charges (mileage, wear and tear, property tax), deficiency balances from repossession, or amounts due from total losses.
• Negotiate payment solutions and follow up on pending actions or expired payment arrangements.
• Provide courteous and professional support to both internal and external customers.
• Manage a queue of assigned accounts to ensure timely resolution.
• Perform skip tracing to locate customers and collateral when contact proves difficult. Assign repossession when necessary.
• Collaborate with internal teams and external partners to resolve escalated issues or complaints.
• Offer suggestions for process improvements and contribute to training material development.
• Ensure adherence to corporate standards and compliance regulations.

Requirements:

• High school diploma or GED required; Bachelor’s degree preferred.
• 1-2 years of experience in customer service or auto collections.
• Familiarity with the automotive industry is a plus.

Salary : $18 - $20