Collections Agent

CornerStone Staffing is looking for enthusiastic Call Center Customer Service/Collections Representatives in Winterville, NC!

Do you enjoy helping people to get their finances on track and educating them on the best practices? Looking for a company where you can build a career? 

Apply Online TODAY!!!

Job Title: Customer Service/Collections Representative 

Pay: $15.00 (Increases to $22 once hired on permanently!)

Monthly Training Classes with continuous opportunities to grow within the company

Location: Onsite role in Winterville, NC

Schedules:

• Shifts: Between 7 a.m. - 9 p.m.
• Days Off: Two days off each week
• Weekends: Availability needed for up to 2 Saturdays a month and 1 Sunday per quarter
• Overtime: Mandatory overtime at the end of every month.

Example Schedule: (Will have two days off each week)

• Monday - Friday: 8:00 a.m.-5:00 p.m. (2 shifts) and 12:00 p.m.- 9:00 p.m.(2 shifts)
• Saturday: 8:00 a.m. - 2:00 p.m. (Up to 2 Saturdays a month)
• Sunday: 2:00 p.m. - 8:00 p.m. (one Sunday shift per quarter)

Opportunity for Overtime!

Once hired permanently

• Monthly bonus incentives
• Exceptional benefits including 401K with 6% match and pension plan
• Paid time off (Vacation, Sick, Personal, Mental Health days)

Job Description: As a Customer Service Collections representative you will play a crucial role in managing delinquent automotive accounts in a timely, orderly, and professional manner while following all standardized collection procedures.

Essential Duties and Responsibilities:

• Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g. minimum calls per day, contact percentage, promises/calls ratio and promises kept
• Place or receive calls in priority order as established by management
• Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay
• Navigate and interpret various screens and relay information to clients accurately and professionally
• Determine the cause of delinquency and the best course of action to assist the delinquent customer
• Document all collection efforts for each assigned account in accordance with established procedures.

REQUIREMENTS:

• REQUIRED 1 years of recent call center experience
• REQUIRED: Good Job Stability
• Professional communications skills, written and verbal; active listening skills for problem identification and solution.
• Basic computer and Microsoft Office skills.
• Strong time management and multitasking skills
• Self-motivated and strong initiative to succeed

Salary : $15