What are the responsibilities and job description for the Collections Agent position at CornerStone Staffing?
CornerStone Staffing is seeking Collections Agents with a great team work ethic and with experience in fast paced environment. If you have this experience we have the right job for you!
Job Title : Collections Agent
Location : Whiteville, NC
Pay : $15.00 / hourly
Schedule : Must be flexible for Mandatory OT
Monday - Sunday 8 : 00am to 9 : 00pm
EOM Hours - Bell to Bell (7am to 8pm or 8am to 9pm with two 1 hour lunches)
Sunday Dialer - You will be scheduled for 1-2 dialer Sunday per quarter, however, you may be required to work addition Sunday hours which depends on when the month ends.
Holidays - The call center is open most holidays for temporary employees and volunteers to work. Holidays on (Monday or Friday).
Job Summary :
Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-of.
Job Duties :
- Collect delinquent accounts promptly and professionally, following standardized procedures
- Meet performance expectations for collection efforts, including call quotas, contact percentage, and promises kept
- Negotiate payment arrangements with clients, assessing their ability and willingness to pay
- Document all collection efforts accurately and professionally in the collection system
- Communicate regularly with collections supervisor, and ensure thorough work on delinquent accounts according to standardized procedures
Ideal Candidate :
On-boarding Requirements :
149234
Salary : $15
