What are the responsibilities and job description for the Customer Support Technician (LiDAR/Radar) position at CornerStone Staffing?
CornerStone Staffing is currently recruiting for the following position:
Job Title: Electronic Repair Technician (LiDAR/Radar)
Location: Richardson, TX
Pay: $25-$27/hr
Schedule: Mon - Fri 7am- 4pm
Job Duties:
- Maintaining excellent customer service.
- Troubleshooting over the phone with customers to determine a problem/solution.
- Maintaining the company's 7 business-day turn around goal for most repairs by quickly diagnosing equipment problems, repairing and completing transactions in a fast and efficient manner.
- Entering repair information in our database to include parts used, labor codes and troubleshooting information, documentation of Infant Mortality Failures, etc.
- Entering parts exchange orders, accessories orders and other sales orders as needed when working with customers and sales department.
- Road testing of repaired units.
- Entering call log and customer information within database system.
- Communicating problems and issues to CSD Supervisor and CSD engineer.
- Other duties may be assigned.
Requirements:
- Knowledge of optics/laser technology
- Associates degree or Technical certificate / prior experience may be considered in place of a degree
- Knowledge of RF, analog and digital circuitry (desired but not required)
- Knowledge of soldering techniques
- Ability to quickly determine or analyze problem(s) and communicate to customer
- Customer care skills, including the ability to diffuse a difficult customer situation
- The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Employee must be able to perform duties outdoors/hazardous conditions.
Application Process Includes:
- Drug testing
- Background check
For immediate consideration, send your resume to katelynr@cornerstonestaffing.com
Salary : $25 - $27
