Customer Support Technician (LiDAR/Radar)

CornerStone Staffing is currently recruiting for the following position:

Job Title: Electronic Repair Technician (LiDAR/Radar)

Location: Richardson, TX

Pay: $25-$27/hr

Schedule: Mon - Fri 7am- 4pm

 Job Duties: 

•  Maintaining excellent customer service.
• Troubleshooting over the phone with customers to determine a problem/solution.
• Maintaining the company's 7 business-day turn around goal for most repairs by quickly diagnosing equipment problems, repairing and completing transactions in a fast and efficient manner.
• Entering repair information in our database to include parts used, labor codes and troubleshooting information, documentation of Infant Mortality Failures, etc.
• Entering parts exchange orders, accessories orders and other sales orders as needed when working with customers and sales department.
• Road testing of repaired units.
• Entering call log and customer information within database system.
• Communicating problems and issues to CSD Supervisor and CSD engineer.
• Other duties may be assigned.

Requirements:

• Knowledge of optics/laser technology
• Associates degree or Technical certificate / prior experience may be considered in place of a degree
• Knowledge of RF, analog and digital circuitry (desired but not required)
• Knowledge of soldering techniques
• Ability to quickly determine or analyze problem(s) and communicate to customer
• Customer care skills, including the ability to diffuse a difficult customer situation
• The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Employee must be able to perform duties outdoors/hazardous conditions.

Application Process Includes:

• Drug testing
• Background check

For immediate consideration, send your resume to katelynr@cornerstonestaffing.com

Salary : $25 - $27