What are the responsibilities and job description for the Technical Support Representative position at Cornerstone TTS?
About the Role : CornerStone Technology Talent Services (TTS) is seeking dedicated and adaptable Inbound Support Agents to provide exceptional service to our valued clients. As part of this role, you will handle inbound customer calls, offering expert assistance with troubleshooting and system support while maintaining a focus on customer satisfaction and quality outcomes.Key Responsibilities : Manage inbound customer calls with professionalism and efficiency.Troubleshoot pharmacy system issues, adjudication errors, and general networking problems.Provide intermediate-level PC, Windows, and hardware troubleshooting.Document call details accurately in the Call Tracking System.Communicate effectively with both internal and external customers to resolve concerns.Minimum Requirements : At least 1 year of customer service experience with proven customer satisfaction results.Strong communication skills and the ability to quickly learn and apply new information.Basic computer skills and familiarity with troubleshooting.Preferred Qualifications : Experience working in a call center environment (minimum 1 year preferred).Knowledge of SAP and experience as a pharmacy technician are a plus.General networking knowledge (routers, switches, VPN, connectivity).Familiarity with Windows 7 / XP and application troubleshooting.Proficiency in Microsoft Office Suite (Excel, Word, Outlook).Bilingual candidates fluent in Spanish are encouraged to apply (differential available).Key Attributes for Success : Organized and detail-oriented.Positive attitude and team-oriented mindset.Initiative, strong time management, and multitasking skills.High levels of engagement and a commitment to schedule adherence.Schedule Requirements : Must be flexible to work any shift within the hours of 7 : 00 AM–10 : 00 PM EST, Monday through Saturday.On-call availability for after-hours support may be required.If you're ready to bring your customer service expertise and technical skills to a role where you can make a difference, we encourage you to apply today!
