ERCS RESIDENTIAL COUNSELOR (PT)

Description

Residential Counselor

Reports to Job Role: Director of Shelter Operations

FLSA: Non-Exempt

Role: Team Member

Descriptive Summary

The Residential Counselor (RC) is responsible for safe and efficient operation of the Embry Rucker Community Shelter (ERCS) and Winter Seasonal Program. The Residential Counselor bears ultimate responsibility for ensuring that all the essential responsibilities for shelter operations are carried out during the shift and that services are equitable and delivered with integrity in accordance with the Agency Mission, Vision, and Values. The Residential Counselor evaluates and provides for the individual needs of each shelter guest, maintaining the dignity and confidentiality of all guests, staff and volunteers. The Residential Counselor coordinates and assist volunteers in the performance of their responsibilities and maintaining accurate and detailed documentation. In addition to working with participants and volunteers, the Residential Counselor is responsible to assist donors and community members by addressing their needs and concerns appropriately. The Residential Counselor must have strong interpersonal and motivational skills. In addition, they must possess a patient, trauma-informed approach to service delivery. All duties are performed in a professional and timely manner, in a fast-paced, high-demand environment. The Embry Rucker Community Shelter serves both single adults and families with children.  A candidate that is bilingual in English/Spanish and has the ability to use one's lived personal experience of housing instability to help assess system barriers is a plus.         

Qualifications

Key Performance Indicators-Residential Counselor

• Establishes and maintains a working and residential environment that promotes mutual respect between staff members, participants, volunteers, and community.
• Interacts with participants in a positive and respectful manner that is trauma-informed and uses a racial equity lens.
• Greets visitors and answers phone in a welcoming and engaging manner.
• Completes shift documentation including, but not limited to: shift notes, changeover updates, safety inspections, and perimeter checks.
• Provides support, problem resolution, and emergency crisis intervention and stabilization services for participants.
• Provides orientation to new participants to facilitate adaption to the shelter environment.
• Supports and assists volunteers while performing their duties.
• Monitors all aspects of shelter activities and conducts changeover with outgoing and

incoming staff members.

• Reads email, shift logs, incident reports, etc. during shift in order to remain up to date.
• Maintains confidentiality and privacy of all identifying information concerning participants in accordance with applicable confidentiality and privacy laws, rules and regulations.

• Serves as essential staff during inclement weather and other emergencies.
• Attends required staff meetings, retreats, and trainings.
• Position requires frequent physical activity including unloading and stocking donations, distributing supplies, doing laundry, cleaning, completing grounds checks and dorm checks.

• Overnight positions are awake positions and require staff on duty are alert and responsive throughout the entire shift.
• Services are delivered in accordance with Agency Mission, Vision, and Values.

• Perform any other duties deemed necessary to support the program and agency.

Shift Available

FRIDAYS, SATURDAYS &  SUNDAYS 5PM - 11PM, 11PM -7AM.

Education:

• High School Diploma.
• Certification in MANDT or similar technique.
• CPR and First Aid Certification.
• Bilingual in English and Spanish preferred.

Experience and Skills:

• Experience working with vulnerable individuals and families including people with mental health and/or substance abuse disabilities is required.
• Ability to work with families with minor children.
• Patient, trauma-informed approach to service delivery that is equitable and delivered with integrity.
• Strong interpersonal and motivational skills.
• Familiar with and able to implement Risk Management and Emergency Procedures. 
• Ability to learn, process information, prioritize competing priorities and make sound and reasoned decisions in a fast-paced environment.
• Ability to complete tasks while navigating frequent interruptions.
• Ability to maintain ethical boundaries as well as confidentiality of participants and accurate records is required.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to engage and work collaboratively with volunteers, donors, and community members.
• Ability to use Microsoft Office including Word, Excel, and Outlook.
• Candidate must be able to lift items weighing 10-20 pounds.
• Candidate will be required to pass criminal background and Child Protective Services background checks.
• Bilingual in English/Spanish a plus.

Cornerstones Vision, Purpose and Values:

Cornerstones envisions an equitable, connected community where all individuals and families thrive.  Cornerstones’ employees build and sustain our culture through a commitment to these values:

• Serve and Lead with Passion for Mission Excellence
• Act with Integrity
• Champion Justice, Equity, Diversity, and Inclusion
• Collaborate and Innovate for Impact
• Equip and Empower for Success

Work Environment:

This position is performed in a shelter environment and is essential personnel.

An Equal Opportunity Employer

Salary : $18