Business Analyst, Operations

Business Analyst, Operations What We Need Corpay is currently looking to hire a Business Analyst within our Corpay Payables division. This position falls under our Corporate Payments line of business and is located in Nashville, TN. In this role, you will lead process improvement initiatives, analyze data, and develop operational strategies to enhance workforce management and customer experience. You will report directly to the Sr. Manager of Account Management and regularly collaborate with the Operations, Product Management, Finance, and Technical Support teams. How We Work As a Business Analyst, Corpay will set you up for success by providing: Assigned workspace in Brentwood, TN office Company-issued equipment Formal, hands-on training  Monthly home internet stipend Role Responsibilities The responsibilities of the role will include: Developing and implementing workforce management strategies, including staffing models and capacity planning Collaborating with department heads to optimize workforce efficiency Creating and documenting quality management frameworks, including standards, processes, and metrics Investigating customer complaints and identifying root causes of inefficiencies Mapping customer-facing processes and recommending process enhancements Designing and monitoring operational analytics dashboards Providing insights and reports to drive data-informed decisions across operations Qualifications & Skills Bachelor’s degree required Minimum of 5 years of experience in workforce, process, or quality management Expertise in Microsoft Office Suite with advanced Excel skills Strong knowledge of workforce management principles (forecasting, scheduling, capacity planning) Experience in Six Sigma and Lean methodologies for process improvements Proven ability to manage cross-functional projects and collaborate with stakeholders Strong analytical and problem-solving skills with a data-driven mindset Excellent communication and collaboration abilities Project management experience in process improvement projects Preferred: Experience in the financial services industry Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings, including major holidays, vacation, sick, personal, and volunteer time Employee discounts with major providers (e.g., wireless, gym, car rental) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status, or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please visit our EEO and Pay Transparency pages.