Housing Coordinator

Housing Coordinator   What We Need Corpay is currently looking to hire a Housing Coordinator within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will manage inbound and outbound communication, coordinating temporary housing solutions for clients and serving as the main point of contact for policyholders, vendors, and internal teams. You will report directly to the Customer Care Department Assistant Manager and regularly collaborate with cross-functional teams to ensure policyholders' needs are met promptly and accurately. How We Work As a Housing Coordinator, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing: Assigned workspace in our St. Charles office Company-issued equipment with remote access Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Managing Customer Interactions: Handling approximately 60 inbound and outbound calls and managing 100–150 emails daily, providing prompt responses and assistance related to temporary housing arrangements. Documenting detailed records of all interactions in the ACT database, including correspondence summaries, contact information, and issue resolutions. Coordinating Housing Cases: Tracking key milestones such as move-out dates, lease expiration notifications, and furniture pickup schedules. Assisting policyholders with lease extensions, early terminations, and new housing arrangements. Collaborating with policyholders, landlords, and internal teams to resolve any housing-related issues during the rental period. Providing Operational Support: Submitting and updating landlord information and notifying relevant departments of address changes. Addressing rent-related inquiries from policyholders and landlords, ensuring clear communication of payment terms. Assisting with inbound calls through the Move-Out Call (MOC) queue, resolving requests and inquiries efficiently. Team Collaboration: Partnering with the Furniture Coordinator and Move-Out Department to address escalations and housing-related issues. Mentoring new team members to ensure consistency in service delivery. Qualifications & Skills Must-Haves: High school diploma or equivalent required 3 years of customer service or call center experience preferred Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Strong verbal and written communication skills Ability to manage a high volume of tasks with attention to detail and accuracy Nice-to-Haves: Familiarity with the ACT program or similar CRM systems Experience in temporary housing or customer-facing service roles Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time Employee discounts with major providers (i.e., wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency. This salary range is provided for Illinois which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organization needs.  The disclosed range has not been adjusted for the applicable geographic markets.  At Corpay, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $17- $21. #LI-KW2  #INDOPS

Salary : $17 - $21