Implementation Analyst

Implementation Analyst What We Need Corpay is currently looking to hire an Implementation Analyst within our Stored Value Solutions (SVS) division. This position falls under our Prepaid line of business and is located in Louisville, KY. In this role, you will be responsible for the implementation and onboarding of gift card-related products and services in a customer-focused manner. Candidates will be responsible for project management activities, product support to clients, SVS sales executives, and account management staff. Provide customer training to enable customers to successfully utilize SVS’ products and services. Candidate must display the ability to manage multiple implementations simultaneously and utilize project management best practices, processes, and procedures to ensure all assigned projects are delivered with quality and on schedule. Promote new and/or additional revenue opportunities. You will report directly to the Director of Global Implementation Services and regularly collaborate with Account management, IT, Finance, and the Application Support team.   How We Work As an Implementation Analyst, you will be expected to work in an onsite environment. Corpay will set you up for success by providing: Assigned workspace in Louisville, KY Company-issued equipment Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Managing all aspects of the implementation process. Gathering project requirements, creating and maintaining project plans, identifying risk, problem-solving, and setting and adhering to deadlines.  Communicating effectively to clients, project teams, and stakeholders. Providing regular updates to internal stakeholders and management. Collaborating with other departments to ensure tasks are completed to ensure there are no impacts on project timelines. The ability to effectively facilitate project meetings and training sessions either onsite or virtual. Ensuring that all customer interactions are documented and alert management and/or Sales of important account relationship issues or problems needing escalation for resolution.  Working with Implementation management and peers to improve the Implementation process.  Looking for efficiencies to improve the timeliness of implementations while also reviewing the processes to improve the quality of implementations.    Qualifications & Skills Bachelor’s Degree with a concentration in Business Administration or Computer Science is preferred. Familiarity with project management software, tools, and techniques. Knowledge of web applications, and web design is preferred. General IT knowledge of systems, software/hardware, and telecommunications connectivity terminology is preferred. The candidate should have a minimum of 2 years related experience. Strong level of personal organization with excellent oral/written communication skills.  Must be detail-oriented, with the ability to handle multiple assignments promptly and effectively. Ability to fully learn SVS products and act in a consultative manner with clients. Strong analytical and problem-solving skills. Able to think out of the box and is action oriented. Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple tasks.  Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues.   Benefits & Perks Medical, Dental & Vision benefits are available the 1st month after the hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacations, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes     Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency #LI-IF1 #LI-CORPAY