Payment Configuration Support Supervisor

Payment Configuration Support Supervisor, Operations – Corpay Payables What We Need Corpay is currently looking to hire a Payment Configuration Support Supervisor within our Corpay Payables division. This position falls under our Paymerang line of business and is located in Richmond, VA. In this role, you will supervise a team of 10-15 employees responsible for payment configuration, ACH enrollment, and fraud prevention. You will ensure efficiency, security, and compliance in payment processes while driving continuous improvements in ACH policies and procedures. You will report directly to the Support Manager and regularly collaborate with Operations, Compliance, Fraud Prevention, and Customer Support teams. How We Work As a Payment Configuration Support Supervisor, Corpay will set you up for success by providing: Assigned workspace in the Richmond office Company-issued equipment remote access Formal, hands-on training Role Responsibilities Supervising & Performance Management: Leading a team, setting performance goals, and providing training, coaching, and feedback. Monitoring & Workflow Optimization: Overseeing queue volumes, response times, escalations, and customer concerns to ensure timely case resolutions. Operational Planning & Staffing: Scheduling team coverage based on volumes, trends, vacations, and holidays. Process Improvement & Compliance: Evaluating and refining ACH procedures to enhance fraud detection, compliance, and overall security. Collaboration & Reporting: Partnering with stakeholders, providing updates on operational performance, and maintaining accurate training documentation. Qualifications & Skills Must-Haves: 2 years of experience in electronic payment processing. Prior transaction processing and customer ticketing tool experience. 2 years in a supervisory or managerial role. Proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.). Strong analytical problem-solving and organizational skills. Clear and professional written/verbal communication skills. Ability to work independently and manage high-volume workflows. Nice-to-Haves: Experience with ACH software and fraud prevention platforms. Bachelor’s Degree preferred. Traits We Seek in Our Payment Configuration Support Supervisor Extreme Ownership: Taking accountability for the team's success and maintaining the highest standards of payment security. Detail-Oriented: Ensuring accuracy, identifying vulnerabilities, and maintaining compliance. Integrity & Trustworthiness: Handling sensitive payment data ethically and securely. Effective Communication: Clearly conveying risks, findings, and solutions to stakeholders. Collaboration & Adaptability: Leading teams effectively and adjusting to evolving fraud schemes and payment trends. Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire. Automatic enrollment into our 401(k) plan (subject to eligibility requirements). Virtual fitness classes offered company-wide. Robust PTO offerings, including major holidays, vacation, sick, personal, and volunteer time. Employee discounts with major providers (wireless, gym, car rental, etc.). Philanthropic support with both local and national organizations. Fun culture with company-wide contests and prizes. Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, genetic information, veteran and/or military status, or any other protected status under federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.