Senior Salesforce Administrator - Service Cloud

What We Need Corpay is currently looking to hire a Senior Salesforce Administrator within our Vehicle Payments division. This position falls under our Corpay line of business and is a remote based position. The Senior Salesforce Administrator – Service Cloud, owns, develops, and executes the day-to-day solutions, configuration, reporting, training, support, maintenance and overall improvement of the platform for the service and operations teams. This individual should have a passion for creating repeatable and scalable solutions to drive continual improvement and increase user satisfaction.  The administrator should feel comfortable working collaboratively to communicate design options, assist change management, and adhere to governance requirements.  How We Work As a Senior Salesforce Administrator, you will be expected to work in a remote environment. Corpay will set you up for success by providing: Company-issued equipment Formal, hands-on training Monthly home internet stipend Role Responsibilities The responsibilities of the role will include: Serving as a technology lead for Salesforce and communicate/collaborate at a high level with business owners and other technology team members Mentoring junior team members and contribute to their growth and increased knowledge of the platform. Collaborating with stakeholders, understand business needs, and define requirements to guide solutions and implementation Performing administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, various flows, chat/messaging and experience builder pages. Documenting technical, business and process requirements Managing dashboards, reports, forms, templates, page layouts workflows and approvals, create and maintain custom objects, object relationships, standard and custom fields Working with end users to provide best practices and tips on Salesforce usage including training, documentation and support as necessary Customizing reporting and dashboards for various teams, provide reports and report training. Designing and implement repeatable and scalable solutions to fulfill business needs Troubleshooting issues, identify root causes, resolve bugs and errors, and implement optimal solutions to resolve issues at the source Managing Salesforce change control for both new functionality requests and environment management Installing, manage, and maintain third party apps Maintaining weekly project status reports and effectively communicate with team members on project status and potential roadblocks Qualifications Bachelor's degree or equivalent combination of education and work experience Salesforce Administrator certification and 3 years’ experience as a Salesforce Admin Salesforce Service Cloud Consultant certification or equivalent experience. Salesforce Community Consultant (Experience Builder) Certification or relevant experience Proficiency with Salesforce’s declarative (out of the box) capabilities to prioritize configuration when possible vs. coding Experience with workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, Chat/Messaging, dashboards, and reports Familiarity with Salesforce software development lifecycle, sandbox environment management, and release processes Experience with DocuSign, Taskray, Salesforce surveys a plus Strong client-facing communication skills Ability to learn quickly and function as a positive and creative member of a team Experience with IntelliJ IDEA Community and Jira a plus Knowledge on Omnichannel functionality Experience with Einstein Chat Bots and Enhanced Messaging a plus Experience launching a Salesforce Community Site and maintenance after launch. Knowledge of site case submission functionality and opening up data/objects to authenticated users in the site a plus   Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes   Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency #LI-WK1 #CORPAY