What are the responsibilities and job description for the Customer Service Representative position at CORPORATE - MOUNT FRANKLIN FOODS LLC?
Job Details
Level: Experienced
Job Location: Azar - El Paso, TX
Position Type: Full Time
Education Level: High School
Salary Range: Undisclosed
Travel Percentage: None
Job Shift: Day
Job Category: Admin - Clerical
Description
JOB SUMMARY:
Receives (by telephone) requests for quotations, orders, and lead times from customers. Coordinates with other departments in handling purchase orders and providing service to customers.
ESSENTIAL FUNCTIONS:
- Monitors and assigns work to customer service representatives, while performing all the tasks of a customer service representative.
- Trains, explains tasks, and assists in the solution of problems.
- Receives customers requests by telephone or mail, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person.
- Analyzes transactions, correct records, and adjust errors.
- Searches company records under ZIP code, name, account number, etc., using CRT computer printout, or requisition information from factory.
- Trace status of orders.
- Resolve customer questions related to orders, takes orders as needed.
- Maintains liaison with other departments for order completion.
- Writes up order, mails catalog, samples, price quotations, and similar data to customer, as required.
- Responds to customers requests via telephone or mail, using typewriter or personal computer when necessary.
- Contact customers to ascertain data omitted on orders.
- Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
- Prepares and forwards preliminary paperwork to returns and replacements on problem orders and gifts not received.
- Interfaces with MIS on upgrading and accessing various reports.
Qualifications
JOB QUALIFICATIONS:
- High School diploma or GED
- Experience working on a Business-to-Business customer service level.
- Basic computer skills/Data Entry
- Excellent verbal and written communication skills.
- Bilingual English and Spanish
