What are the responsibilities and job description for the Account Manager position at Corporate Resources of Illinois?
Corporate Resources on behalf of our client located in Schaumburg, IL, is hiring for a full-time permanent Account Manager.
Account Manager – Schaumburg, IL
$50,000-$55,000/Annually (Plus full benefits)
** This is a hybrid opportunity **
We are a global health and wellness company specializing in all-natural supplements designed to give your body exactly what it needs. From boosting energy to supporting full recovery, our diverse product range—spanning pills, teas, energy drinks, and more—is crafted for everyday use to help you thrive and achieve optimal wellness.
As we are experiencing rapid growth, we are looking to add an additional Account Manager to the team. In this role you will function as the main point of contact with your customers and aid them through the ordering process.
Responsibilities:
- Serve as the primary point of contact for customers, handling inquiries, processing orders, and addressing concerns in a timely manner
- Coordinate with internal teams, including logistics and warehouse staff, to ensure accurate and on-time delivery of products
- Maintain up-to-date records of customer interactions, orders, and service issues in the company’s CRM system
- Resolve any customer complaints or issues, working to provide solutions that ensure customer satisfaction
- Provide product information, availability updates, and shipping status to customers as needed
- Assist with returns, exchanges, and any follow-up communications related to orders
- Collaborate with overseas offices to manage documentation, shipment creation, tracking, and customer updates
Qualifications:
- 1 years in a customer service role with proven ability to build and maintain relationships
- Microsoft Office/Google applications proficiency
- Excellent communication skills
- Critical thinking and problem-solving skills
- Ability to prioritize tasks in a fast-paced environment
Salary : $50,000 - $55,000
