Account Manager

Corporate Technologies is hiring for an Account Manager. This position will oversee an assigned client base of existing customers. You will be responsible for delivering exceptional customer service to our valued clients, by building and nurturing customer relationships. In addition to making recommendations of products and services that are mutually beneficial to the company and client.

Essential Duties

• Develop trusted advisor relationships with assigned customer base
• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of our IT solutions according to customer needs and objectives.
• Develop new business with existing clients and/or identify areas of improvement.
• Quarterly onsite meetings with assigned customers providing recommendations and to ensure customer satisfaction.
• Clearly communicate the progress of monthly/quarterly initiatives with management and clients.
• Prepare and review reports on account status with your customers.
• Collaborate with engineers and operations to identify and grow opportunities within your base clients.
• Assist with challenging client requests or issue escalations as needed.
• Prepare and present proposals for products and service offerings.
• Document customer interactions or transactions, recording details of inquiries, complaints or comments including actions taken.

Qualifications

• The qualified candidate will posses the following:
• Preferred experience in customer service, an education in Information Technology or an understanding in IT is a plus. Some sales experience would be helpful but not a requirement.
• Ability to organize and manage multiple priorities.
• Problem analysis and problem resolution at both a strategic and functional level.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills needed.
• Must work effectively with senior-level executives and staff; must also be able to work independently.
• Must have strong interpersonal skills, good judgment and be capable of communicating with a diverse range of individuals.
• Excellent computer skills including all MS Office applications (Word, Excel, Outlook, PowerPoint) required.
• Must have strong customer support orientation for external customers, demonstrated professional demeanor, and the ability to maintain confidential information.
• Must have a valid driver's license and clean driving record.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus.