What are the responsibilities and job description for the Help Desk Technician Tier 1 position at Corporate Technologies, LLC.?
Job Title: Tier 1 IT Helpdesk Technician
Location: Eden Prairie, MN
Company: Corporate Technologies
Job Type: Full-Time, Entry-Level
About Us: Join our dynamic team at Corporate Technologies, a leading Managed Service Provider committed to delivering exceptional IT support and solutions to our clients across the United States. We are seeking a dedicated and enthusiastic Tier 1 Technician to join us at our Eden Prairie headquarters.
Job Description: As a Tier 1 IT Helpdesk Support Specialist, you will be the first point of contact for our clients, providing top-notch technical support over the phone. You will diagnose and resolve basic technical issues, ensuring a seamless user experience for our customers. Your ability to effectively communicate technical information to non-technical users will be key to your success in this role.
Key Responsibilities:
- Answer incoming phone calls from clients across the United States, delivering excellent customer service.
- Diagnose and troubleshoot basic networking and security issues.
- Assist clients with Microsoft Exchange servers and email-related inquiries.
- Log and track incidents, requests, and issues in our ticketing system.
- Escalate complex technical issues to Tier 2 support as needed.
- Educate and guide clients through problem-solving steps in a clear and understandable manner.
- Collaborate with team members to provide comprehensive solutions and share knowledge.
Required Skills:
- Strong verbal communication skills, with the ability to explain technical issues to non-technical customers.
- Basic understanding of networking and security principles.
- Knowledge of Microsoft administration, with a focus on Exchange servers and email support.
- Excellent problem-solving skills and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Customer-focused mindset with a passion for helping others.
Qualifications:
- High school diploma or equivalent; an associate or bachelor's degree in Information Technology or a related field is a plus.
- Prior experience in customer service or IT support is preferred but not required.
- Familiarity with IT ticketing systems is desirable.
Benefits:
- Opportunities for professional development and growth.
- Friendly and supportive work environment.