What are the responsibilities and job description for the Front Office & Accounting Manager position at Corporate?
Become a part of our team at Embassy Suites Vanderbilt. We offer competitive pay, and a fun, challenging work environment. This position is full time and offers an excellent benefits package.
Essential Functions:
• Handling Front office accounting functions including A/P, A/R, Payroll, Hilton Advance Purchase, etc. Assists with Managing Front Office & Night audit staff effectively: schedule, train, coach, counsel, and conduct performance reviews; resolve problems; provide thorough communications, discipline and recommend terminations of employment as necessary.
• As necessary conduct Front Desk activities; check guests in and out efficiently and courteously; respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution.
• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution.
• Implement Company/Brand programs to achieve service quality goals, while ensuring compliance with all specified policies and procedures; communicate with sales staff to define and implement sales strategies for improving occupancy levels and revenues.
• Monitor and maintain the Front Office systems and equipment to ensure optimum performance; report issues as necessary.
• Prepare and submit travel agent commission reports, third party reports, brand frequent traveler program points and other reports requested by management.
• Order supplies as needed for Front Desk to provide quality customer service.
•• Oversee operations of hotel Gift Shop
• Other duties as assigned by management.
Supervisory Responsibility:
• Assists AGM with supervision of Front Desk Leads, Front Desk Clerks and Night Auditors
Job Specifications:
• Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel, including a good understanding of basic operations and functions of all other departments and emergency systems, policies and procedures.
• Good management/supervisory skills.
• Excellent interpersonal and written/verbal communication skills.
• Excellent proficiency with ONQ or PEP Front Desk computer systems; intermediate proficiency with Word, Excel, and MS Outlook.
• Excellent command of the English language; second language proficiency desirable. Excellent interpersonal, written/verbal communication and telephone etiquette skills.
• Excellent time management skills and ability to multi-task and prioritize work
• Exceptional problem solving skills
• Ability to maintain customer focus
• Excellent organizational and planning skills
• Ability to work well in a team environment
• Ability to follow corporate standards and procedures
Education and Experience:
• Undergraduate degree in business, hospitality, or related field or equivalent combination of education & experience.
• 2 years of experience as Front Office Manager/Supervisor in an equivalent hotel preferred. Minimum training required per year as assigned by the company
• Any additional training required by manager
Work Environment:
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• This position is salaried and would normally work days Sunday - Thursday approximately 45 hours per week. Days and work hours may vary depending on property needs when other staff are taking PTO time etc.
• This position works indoors and involves standing when assisting at Front Desk.
