What are the responsibilities and job description for the Front Office & Accounting Manager position at Moody?

Become a part of our team at Embassy Suites Vanderbilt. We offer competitive pay, and a fun, challenging work environment. This position is full time and offers an excellent benefits package.

Essential Functions :

Handling Front office accounting functions including A / P, A / R, Payroll, Hilton Advance Purchase, etc. Assists with Managing Front Office & Night audit staff effectively : schedule, train, coach, counsel, and conduct performance reviews; resolve problems; provide thorough communications, discipline and recommend terminations of employment as necessary.
As necessary conduct Front Desk activities; check guests in and out efficiently and courteously; respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution.
Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution.
Implement Company / Brand programs to achieve service quality goals, while ensuring compliance with all specified policies and procedures; communicate with sales staff to define and implement sales strategies for improving occupancy levels and revenues.
Monitor and maintain the Front Office systems and equipment to ensure optimum performance; report issues as necessary.
Prepare and submit travel agent commission reports, third party reports, brand frequent traveler program points and other reports requested by management.
Order supplies as needed for Front Desk to provide quality customer service.
Oversee operations of hotel Gift Shop
Other duties as assigned by management.

Supervisory Responsibility :

Assists AGM with supervision of Front Desk Leads, Front Desk Clerks and Night Auditors

Job Specifications :

Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel, including a good understanding of basic operations and functions of all other departments and emergency systems, policies and procedures.

Good management / supervisory skills.

Excellent interpersonal and written / verbal communication skills.

Excellent proficiency with ONQ or PEP Front Desk computer systems; intermediate proficiency with Word, Excel, and MS Outlook.

Excellent command of the English language; second language proficiency desirable. Excellent interpersonal, written / verbal communication and telephone etiquette skills.

Excellent time management skills and ability to multi-task and prioritize work

Exceptional problem solving skills

Ability to maintain customer focus

Excellent organizational and planning skills

Ability to work well in a team environment

Ability to follow corporate standards and procedures

Education and Experience :

Undergraduate degree in business, hospitality, or related field or equivalent combination of education & experience.

2 years of experience as Front Office Manager / Supervisor in an equivalent hotel preferred. Minimum training required per year as assigned by the company

Any additional training required by manager

Work Environment :

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position is salaried and would normally work days Sunday - Thursday approximately 45 hours per week. Days and work hours may vary depending on property needs when other staff are taking PTO time etc.

This position works indoors and involves standing when assisting at Front Desk.

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Front Office & Accounting Manager

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