Sales Manager

At Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.

The Courtyard Houston Medical Center/NRG Park, managed by Moody National Management LP is currently looking for a Sales Manager to join our team. 

All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).

Summary:

The Sales Manager plans, solicits, books, and coordinates sales to meet/exceed hotel profit objectives.

Essential Functions:

• Solicit, negotiate and book new and repeat business through various efforts, including outside sales calls, telemarketing, mailings, referrals, networking, etc. to maximize room revenue.
• Develop relationships with corporate, business, travel industry, community organizations, professional associations, media, etc. to identify potential clients and increase market share.
• Develop and implement a sales plan for the hotel; contribute to the development of a sales/marketing budget and monitor actual results against budget goals.
• Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales
• Survey, review and analyze competition, market trends, as well as customer needs and comments to develop new plans and programs and determine the potency of current plans and programs, conduct internet prospecting.
• Implement Company/Brand
• Maintain accurate, legible records and files to provide group histories, rooming lists, group blocks, drop dates, and Banquet Event orders.
• Participate in trade shows and community and professional organizations to maintain high visibility for the hotel and enhance revenue opportunities.
• Conduct property tours.
• Other duties as assigned by

Skills:

• Solid working knowledge of revenue management concepts and
• Extensive knowledge of brand’s frequent guest program, brand and hotel web site and both local and national negotiated corporate accounts.
• Knowledge of brand systems such as Salespro, Fosse, Marsha, OnQ, and Opra
• Excellent interpersonal, analytical, written and verbal communication and negotiation
• Ability to work independently, with minimum direction, as well as interface effectively with all levels of management and maintain effective communication with corporate management.
• Advanced proficiency with MS Office products, especially Excel, Word,
• Excellent command of the English language; second language proficiency
• Excellent time management skills and ability to multi-task and prioritize
• Strong customer service skills with a friendly and approachable demeanor.
• Excellent organizational and planning

Competencies:

• Acton Oriented – Takes initiative. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Aggressive Customer Service – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Approachability – Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early "knower", getting informal and incomplete information in time to do something about it.
• Communication Skills – Is able to communicate clearly and succinctly in a variety of communication settings, styles and methods; can get messages across that have the desired effect.
• Negotiating – Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
• Organization – Can marshal resources, including people, funding, material, and/or support, to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.
• Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Education and Experience:

• High School Diploma or equivalent.
• 3 years of work experience in hotel sales/marketing.
• All positions must also complete any additional training required by manager or as assigned by the Brand or Moody.

Licenses & Certifications:

• Must have a valid Driver’s License and own transportation.

Physical Demands & Work Environment:

• Local travel is required weekly; national travel may be required on an annual basis to attend corporate or functional meetings.
• Workdays and work hours may vary depending on property