What are the responsibilities and job description for the Technical Support Representative (Remote) position at CORSAIR?
Join Our Team as a Technical Support Representative
Are you passionate about delivering exceptional customer experiences? As a Technical Support Representative, you’ll play a critical role in providing world-class support for our direct consumers and Warranty RMA services. This role demands professionalism, technical expertise, and a commitment to Corsair’s high standards of quality.
Responsibilities
- Serve as the first point of contact for technical questions and troubleshooting.
- Provide customer-focused communication with professionalism at all organizational levels.
- Build and maintain strong relationships aligned with Corsair’s core values.
- Identify opportunities to improve the customer experience and provide feedback on technical issues to product owners.
- Clearly communicate and execute Corsair’s Limited Warranty Policy.
- Demonstrate a strong understanding of diagnostic steps for major computer parts, peripherals, and accessories.
- Apply knowledge of computer building, operation, peripherals, and internal/external hardware.
Qualifications Education
- High School Diploma (required).
Language Skills
- Fluent in English; bilingual skills are a plus.
Experience
- Prior experience in a multichannel technical support role (phone, email, live chat).
- Familiarity with Shopify, Zendesk, Microsoft tools, hardware diagnostic tools, and basic software like Corsair iCUE.
Professional Skills
- Excellent written and verbal communication skills with strong grammar and attention to detail.
- Typing proficiency: at least 60 words per minute with high accuracy.
- Strong time management and prioritization skills, with the ability to meet deadlines under pressure.
- May require passing a typing and grammar test prior to onboarding.
Attributes
- Empathetic, understanding, and skilled in resolving customer concerns.
- Calm under pressure, with the ability to de-escalate tense situations professionally.
- Enthusiastic, dependable, and customer-focused mindset.
- Detail-oriented, with high accuracy in troubleshooting and providing feedback.
Additional Information
- Schedule: Weekend availability required; some holidays may also be needed.
- Internet Requirements: High-speed broadband connection required (proof of speed may be requested).
If you’re eager to provide outstanding technical support and excel in a fast-paced environment, we’d love to hear from you!
