Patient Care Coordinator

Position Summary:

The Patient Care Coordinator - Hospice is a high-level clerical position. This position requires the ability to coordinate care within the hospice program. The Patient Care Coordinator - Hospice may be requested to coordinate activities between inside/outside clinical resources. The Patient Care Coordinator - Hospice will report directly to the Clinical Manager. This position will ensure our organizational quality goals are met, and care remains compliant with all relative regulations, policies, and procedures. Day-to-day activities require assistance with scheduling changes, documentation of information, obtaining orders, updating medications, and assisting in the management of supplies, items and services related to the hospice benefit and the plan of care.

Required Experience Hospice Patient Care Coordinator:

• Minimum of three (3) years previous work experience in hospice required.
• Demonstrates knowledge of Medicare, Medicaid, and other insurance regulations and terminology as it relates to Hospice.
• Information system knowledge in the areas of electronic data entry and report generation.
• Knowledge of Microsoft Outlook 365, Microsoft Teams, Microsoft Work/Excel, faxing, scanning, professional phone etiquette, and uploading documentation into EMR system.
• Demonstrates high degree of commitment to customer service excellence, teamwork, organizational skills, detail orientation, flexibility, and ability to work with minimal supervision.
• Demonstrates excellent verbal and written communication skills.
• Ability to maintain attention and accuracy while attending multiple tasks simultaneously.
• Ability to read and interpret documents, such as policy and procedures manuals, clinical documentation, and physician orders.
• Ability to speak effectively before groups of customers or employees of the organization.
• Avid team player.
• Consistently maintains a positive attitude which promotes team and optimal performance.

Responsibility for Hospice Patient Care Coordinator:

• Assist in the provision of clinical services by triaging contacts from patients/families, facilities, the Interdisciplinary Group (IDG), physicians to ensure the needs, desires and expectations of patients/families are met as conditions and situations change.
• Help IDG members establish and update interventions in the plan of care as changes arise to achieve outcomes.
• Facilitate IDG meetings.
• Collaborate with the Administrator/Clinical Manager to support field and office team members to achieve efficient, quality patient-centered care, productivity standards, and best practice team utilization to meet patient/family, referral source, organization, and community expectations.
• Gather meaningful data to assess direct costs, productivity, and staff capacity.
• Coordinate with Hospice Administrator/Clinical Manager, Quality Manager, and Educator/Mentor to ensure staff manage scope of responsibilities, provide a strong orientation and expert clinical care, support the IDG, and retain adequate staffing.
• Work closely with Quality Manager to remain updated with clinical outcomes, Consumer Assessment of Healthcare Providers and Systems (CAHPS) scores, Hospice Compare, and PEPPER data to create action plans to maintain or improve quality outcomes. (As assigned).
• Ability to design efficient, effective, and consistent operational processes while meeting regulatory and accreditation standards of practice.
• Ensure the Hospice Interdisciplinary Group (IDG) develops, coordinates, and updates the individualized plan of care for hospice patients/families in collaboration with the patient and/or family to meet the physical, emotional, and spiritual needs of the patient/family.
• Demonstrate a thorough understanding of the Hospice Benefit, federal and state regulations, eligibility, and documentation standards required for care and billing.

General Working Conditions:

The physical demands described here are representative of those that must be met by an employee without restriction to successfully perform the essential functions of this job. OSHA Occupational Hazard present. For physical demands of position including vision, hearing, repetitive motion and environment, see following description.

This position entails standing for long periods of time. While performing the duties of this job, there will be considerable physical effort most of the day including kneeling, squatting, reaching, twisting, climbing, walking, exposure to temperature and humidity changes and maximal assist in lifting and/or transferring of a 100-pound patient. Must possess sight/hearing senses or use appropriate adaptive devices that will enable senses to function at a level required to meet the essential duties of the position. Must have a current valid driver’s license, auto liability insurance and reliable transportation as travel may be required.

The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

Equal Opportunity Employer

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