What are the responsibilities and job description for the Customer Service Representative position at Cortaro Farms Pet Hospital?
CORTARO FARMS PET HOSPITAL is looking for a highly motivated customer service representative who has strong computer and phone skills, enjoys both people and animals, can multi-task, communicates well, and possesses basic veterinary medicine knowledge. A positive attitude and the ability to work well under pressure in a busy environment are necessary.
Position Overview :
The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and clients during often high-stress situations.
Tasks include :
- Coordinate the flow of pets and owners in the lobby; placate owners distressed by long waits, scheduling glitches, and other problems.
- Perform cashiering duties; process refunds, returns, and credits as needed.
- Responds to inquiries about the range of services the practice provides and the species it treats; refers to appropriate department / staff member as needed.
- Input data to practice management software (Avimark) to check pets in; make simple postings to accounts; compile data for various reports.
- Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
- Respond to client emails; type and edit a variety of correspondence, and process faxes.
- Knowledge of basic veterinary medicine terminology.
- Familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
- Use Windows-based computer systems, email, web search, and other skills needed to effectively use software.
Minimum Qualifications / Requirements :
The schedule is 2-3 days / week and every other Saturday. 22-27 hours / week.
If you are experienced, energetic, responsible, and looking for a rewarding opportunity.... Respond to this posting today! No phone calls please.
Apply online through PetVetCareers.com
PetVet Care Centers, Inc. is one of the nation's leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin / ancestry, physical / mental disabilities, military status or any other basis prohibited by law. EOE, M / F / D / V
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