What are the responsibilities and job description for the Bilingual Patient Advocate position at Cortland Dental & Braces - a Benevis company?

Overview : Cortland Dental

Bilingual Patient Advocate

Up to $1500 Sign On Bonus Available (Qualified Candidate)

Join a company that is genuinely committed to making the world a happier place, one smile at a time! At Benevis, we create over a million smiles each year in the communities we serve and believe everyone deserves access to quality, affordable dental care. This mission drives our every action. With over 3000 employees in offices nationwide—from clinical to support staff—we are united in our quest to create happy, healthy smiles by providing high-quality dental care in a fun, compassionate environment. Are you ready to help us create our next million smiles? We have an excellent opportunity for you!

We are actively seeking a Patient Advocate to join our dynamic team. Support our mission of delivering excellent dental care in the community and assist us in creating more smiles and memorable experiences. Become part of a team that values teamwork and is truly invested in patient care.

Find your opportunity to make an impact :

Engage with your community—participate in local events, including school screenings and presentations, to promote a positive image of our practice.
Get involved in morning huddles (feel free to lead one!), showing appreciation for peers and highlighting commendable acts of customer focus and collaboration.
Enjoy working with children, as they comprise 70% or more of our patient base.

Responsibilities :

Provide exceptional customer service to patients and parents during check-in and check-out, ensuring a welcoming and supportive atmosphere.

Deliver quality and compassionate care to every patient.

Greet parents and patients warmly upon arrival and departure.

Keep parents informed about the progress of their child’s appointment while they wait.

Maintain a tidy waiting area and front desk space.

Verify patient insurance eligibility prior to appointments and ensure all information is accurate in the patient's Boomerang file.

Communicate service limits to the clinical team before treating patients.

Prepare patient files in advance (pull file, update records, verify insurance and service limits) to streamline the appointment process.

Coordinate with the Clinical Team Leader and Doctors to provide opportunities for same-day care to patients.

Assist in meeting financial targets by filling hygiene and operative schedules.

Schedule follow-up appointments and six-month recalls for patients.

Handle incoming calls and direct them appropriately, taking messages when necessary.

Ensure patients receive necessary dental care through outbound calls to confirm, reschedule appointments, and follow up on any outstanding treatments.

Re-file all patient records at the end of the day for organizational efficiency.

Adhere to high standards of integrity by complying with all regulations and company policies.

Verify and collect any out-of-pocket balances from patients prior to treatment.

Perform other duties as assigned.

Qualifications : Requirements :

High school diploma or GED equivalent.

Previous experience in a dental or medical office is preferred.

Experience in children’s dentistry is a plus.

We Offer :

Competitive compensation.

Quarterly bonuses based on office performance.

Comprehensive Benefits Package : Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays, and much more!

We value teamwork, mutual respect, and cooperation. We do not tolerate discrimination of any kind in our workplace, including harassment. We are committed to a workplace that respects all individuals regardless of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation, or any other characteristic protected by law.

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What are the responsibilities and job description for the Bilingual Patient Advocate position at Cortland Dental & Braces - a Benevis company?

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