What are the responsibilities and job description for the House Manager position at Cortland Repertory Theatre?
Seasonal position that starts in May and ends mid August.
Join the Cortland Repertory Theatre Team this summer as House Manager!
Cortland Repertory Theatre (CRT), a nonprofit, professional live theatrical company with locations in the City of Cortland and Preble, NY, is seeking a House Manager to join our seasonal team for the summer performance season.
Position Overview
The House Manager is a key liaison between CRT and our patrons, playing a vital role in the patron experience. This position supervises front-of-house operations during performances, schedules and trains volunteers, resolves seating or customer service concerns, and ensures the theatre remains a welcoming and orderly space. We are looking for a responsible, friendly, and composed individual who thrives in a fast-paced environment and who represents CRT with hospitality and professionalism.
Key Responsibilities
- Provide exceptional customer service and address patron needs, questions, complaints, or concerns efficiently and professionally.
- Schedule and manage volunteer ushers and ticket scanners to ensure adequate coverages for all performances.
- Collaborate respectfully and enthusiastically with CRT staff, Guild members and other volunteers.
- Troubleshoot seating issues and other front-of-house concerns during performances.
- Maintain cleanliness of the theatre and surrounding areas before, during, and after shows.
- Ensure safety, organization, and a positive atmosphere in the box office and front-of-house space.
- Follow written and verbal instructions accurately.
- Manage potentially stressful situations calmly and maturely in a live performance setting.
- Work a flexible schedule, including evenings, weekends, and double-performance days.
- Travel between CRT’s venues in Cortland and the Little York Pavilion in Preble as needed.
Qualifications
- Previous experience in customer service or guest services preferred, but not required.
- Excellent communication skills (verbal and written).
- Strong computer skills to act as back-up assistance to Box Office staff.
- Ability to multitask and manage shifts effectively.
- Strong organizational skills and attention to detail.
- Familiarity with hospitality or theatre operations a plus.
- Must have a valid driver’s license and reliable transportation.
Job Details
- Summer/Seasonal in-person position: May 26 – August 15, and Wednesdays in Sept. (optional)
- Hours: 25–35 hours per week, depending on the performance schedule
- Schedule Includes:
o 4-hour shifts on single performance days
o 8-hour shifts on double performance days
o Day shifts for matinees, evening shifts, and weekend availability as needed
Work Location: Primarily at the Little York Pavilion in Dwyer Memorial Park, 6799 Little York Lake Road, Preble, NY
Compensation:
$15.50 per hour. Hours vary by schedule and performance needs (daytime, evenings, weekends).
How to Apply:
Email cover letter and email to: info@cortlandrep.org
Enter “House Manager Position” in the subject line.
Job Type: Temporary
Pay: $15.50 per hour
Expected hours: 25 – 35 per week
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Preble, NY 13141 (Required)
Ability to Relocate:
- Preble, NY 13141: Relocate before starting work (Required)
Work Location: In person
Salary : $16
