What are the responsibilities and job description for the Community Manager position at Cortland?
As a Community Manager, you lead the entire site team in conducting the day-to-day operations of a multimillion dollar, multifamily apartment home community.
The Mayor
- Stand front and center over your jurisdiction, ensuring your community’s operations run as smoothly as possible
- Diplomatic, comfortable running the show, and impassioned by the desire to give residents a better living experience
- Provide guidance when residents have any problems, remaining calm and using good judgment to find solutions
- Relate well to all types of personalities - even if they seem to come from a totally different planet
The Mentor
- Lead by example to inspire your site team go above and beyond the call of duty
- Share priorities with your team to make sure they follow protocol and keep residents loving their community life
- Maintain an open door policy where associates can talk to you about a new reality TV show as easily as they can discuss improving their sales skills or planning a resident event
- Use your high energy to hire, train, and motivate your team - all while minimizing disagreements and misconduct to achieve the ultimate level of synergy
- Set goals to challenge your team, while also holding yourself accountable for their success
The Entrepreneur
- Enjoy running your own mini-empire like a true business leader
- Know how to manage large accounts, and preparing budgets to ensure expenses don’t exceed funds is a no-brainer
- Super skilled at assessing the current value of the community and continuously looking for new ways to maximize NOI
The Impact You Can Make
- Occupancy, retention, and net operating income are at an all-time high - even during renovations!
- Your site team is on top of their game, which means the community is running efficiently, and resident life borders on utopian.
- Existing residents are proud to call your community their home, and future residents are pounding down the door to move in.
- Associates, vendors, and residents always have the information they need because your communication skills are that good
- Stellar record of management experience (2 years preferred)
- Dynamic team leadership and communication abilities
- Expert time management, prioritization, and multi-tasking skills in a fast-paced work environment
- Proven ability to manage budgets and proactively solve problems
