MCO Quality Coordinator

To ensure the consistent delivery of CorVel’s total Ohio MCO workers’ compensation solution through the development, implementation and ongoing utilization of specific quality assurance tools and training leading to consistency and satisfied/loyal customers. Primary source of quality assurance and information for MCO’s Claims team. Supports management by handling quality assurance and escalated issues, monitoring representatives and completing quality assurance emails for team members. Provides informational documents such as Standard Operating Procedures, PowerPoints, emails, and departmental newsletter to assist team members in daily tasks. Assists team members in performing daily job duties. Tracks quality assurance for individuals and the department and reports quality assurance trends.  

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Conduct quality reviews/audits to ensure appropriate management of the claims and office, score the office performance, and make suggestions and follow-up to ensure office has taken action on improvement recommendations.
• Identify and participate in training and developmental needs of the claims staff including the training / re-training of all offices on existing best practices and new procedures, including usages of the CorVel claim system.
• Provide back-up for incoming team calls when call volume is high and when phone reps are unavailable.
• Handle a variety of inquiries including, but not limited to claim reentry, call recording review and write-up, and miscellaneous manual steps required for claim completion.
• Quality Assurance—gather and handle forwarded daily QA emails.
• Provide back-up duties for completing outstanding emails.
• Provide leadership and case management support to assist in daily job tasks.
• Research and handles escalated calls and e-mails in lieu of a manager.
• Communicate changes and information as necessary.
• Ability to run reports within system platform.
• Maintains knowledge of Ohio BWC rules and laws, workers’ compensation process, URAC standards, ODG, and policies and procedures.
• Provide team quality assurance for individuals to track monthly quality assurance.
• Maintains designated spreadsheets.
• Create quality assurance monthly and yearly reports for management.
• Create and implement new-hire and ongoing professional development training documents and testing for the Claims Management team.
• Performs claims management techniques to manage claim to optimal return to work and claim cost outcomes.
• Analyzes and processes complex or technically difficult claims by investigating and gathering information, managing claims through well-developed action plans to an appropriate and timely resolution.
• Develops and maintains medical knowledge and understanding of clinical practices.
• Files necessary documentation with BWC and parties to the claim.
• Develops and maintains medical knowledge and understanding of clinical practices.
• Provide business-writing training for team members.
• Publish quarterly department newsletter which presents pertinent and needed information to the team.
• Complete miscellaneous MCO projects, as needed.
• Send anniversary emails to team, aka Terrific Tenures.
• Create and run reports, as requested.
• Additional duties as assigned.

KNOWLEDGE & SKILLS:

• Excellent professional and effective verbal and written communication skills
• Able to identify problems and get the broad view for potential and existing quality assurance cases
• Ability to analyze complex quality assurance situations, share findings and navigate toward an understandable solution
• Strong knowledge and experience in quality assurance and training programs
• Must have strong organizational skills
• Able to listen and ask pertinent questions
• Able to effectively and timely report representative quality assurance and customer issues, concerns or problems to management

 EDUCATION & EXPERIENCE:

• Minimum two (2) years’ experience handling Ohio Workers’ Compensation claim adjudication
• High School diploma or GED required.
• One year administrative experience required.
• Knowledge of BWC mandatory and expected EDI transmission elements.
• Good organizational and time management skills
• PC literate with knowledge of Microsoft Office products

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location.  Pay rates are established taking into account the following factors:  federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions.  Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role.  The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $21.12 - $31.55 per hour

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL: 

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries.  CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients.  We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities.  Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). 

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

#LI-Hybrid

Salary : $21 - $32