What are the responsibilities and job description for the Automotive Title and Registration Clerk position at Corwin Automotive Group?
JOB TITLE: Title Clerk
The Title Clerk at Corwin Automotive Group is responsible for preparing tax and title documents to meet titling requirements pertaining to a particular state for our Fargo locations. The title clerk works closely with the titling team, accounting team, sales managers and finance managers within the dealership. This position requires a detail-oriented and customer-focused individual who can effectively manage multiple tasks in a fast-paced environment.
PERFORMANCE RESPONSIBILITIES
- Prepare tax and title documents in a time sensitive manner to achieve or exceed title reporting standards and benchmarks.
- Submit legal transfer of documents for Department of Motor Vehicles on a timely basis – to not exceed 30 days.
- Apply for duplicate titles, Dealer for resale titles as needed- use all measures necessary to expedite the process if possible and ensure all documents are delivered to the Dealership.
- Address issues immediately to remain in compliance with state and lien holder requirements. Complex issues with be forwarded to a senior vehicle clerk
- Ensure all titling paperwork is filed in accordance with appropriate state deadlines.
- Excellent customer service is required to assist each customer with the best possible service. Prompt service dealing with customer phone calls is extremely important for customer satisfaction.
- Assist finance department with questions and customer issues.
- Maintain customer, vendor and employee confidence and protect operations by exercising discretion when handling sensitive and confidential information.
- Maintain ability to handle job stress and effective interaction with others in the workplace.
- Teamwork with title department, accounting office, finance, and sales department. Communicate and help each other as much as possible.
- Prioritize workload to ensure all duties are completed within deadlines.
- Perform all other job duties as requested by management.
- Comply with all company policies, procedures, and expectations.
REQUIREMENTS
- Excellent customer service, interpersonal, and time management skills.
- Ability to work independently and as part of a team.
- Strong organizational skills
- Strong attention to detail and ability to ensure timely follow-up with customers and dealers.
- Ability to handle multiple competing priorities efficiently and effectively
- Understanding of deadlines with strong sense of urgency
- Ability to manage confidential information with integrity.
- Strong communication skills and ability to manage open tasks and follow up accordingly. Follow up is crucial to ensuring completion of tasks in a timely manner.
- Versatile and willing to adapt to change in a rapidly growing company.
- Ability to work in a fast-paced environment
- Positive attitude
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Health savings account
- Paid time off
Schedule:
- Monday to Friday
Ability to Commute:
- Fargo, ND 58103 (Required)
Ability to Relocate:
- Fargo, ND 58103: Relocate before starting work (Required)
Work Location: In person
