Sales Operations/Production Coordinator

Company Overview

Velociterra is the parent company of industry-leading divisions, each excelling in its own field of expertise in the souvenirs and promotional products industry. Our specialized divisions—Impulse Souvenirs, Cascadia Apparel, Emerald City Decoration, Ignition Drawing, Arrow Emblems, and HPI Emblem—deliver custom solutions that leave lasting impressions for customers worldwide. Velociterra ensures innovation, quality, and customer-centricity across all of its operations.

About the Role

Our sales operations/production team drives our company to find new customers, retain existing ones, and develop innovative solutions for improving our products and services. As a Sales Operations/Production Coordinator, you will play a crucial role in building relationships, enhancing our brand, and ensuring a seamless customer experience. Through phone and email interactions, you will directly contribute to customer retention, word-of-mouth sales, and overall business growth.

If you’re an outgoing, detail-oriented professional with strong communication skills and a passion for helping customers see the value in our products, we’d love to have you on our team!

Job Responsibilities (Customer Svc and Production Support)

Customer Engagement

• Convert new sales opportunities through inbound lead follow-ups, calls, and emails.
• Use expert product knowledge to understand customer needs and recommend the best solutions.
• Prepare and send accurate quotes while tracking and managing sales opportunities.
• Upsell and cross-sell to maximize customer value and promote other division services.
• Respond to general inquiries and provide expert recommendations.

Order Management & Coordination

• Process and manage customer orders, ensuring accuracy and efficiency.
• Assist with PO analysis, clarifications, and order verification.
• Schedule jobs and ensure all required details are properly documented.
• Send orders to production, create job folders, print paperwork, and verify embroidery files.
• Research and resolve PO mismatches and other order discrepancies.
• Monitor and follow up on delayed orders when necessary.

Customer Support & Relationship Building

• Communicate with customers via phone and email, providing exceptional service.
• Educate customers on company processes, including order placement and product selection.
• Address customer concerns and collaborate with internal teams to solve issues.
• Conduct outreach regarding blank product availability and damages.
• Assist with quality control by ensuring products meet customer expectations.

Production & Logistics Support

• Coordinate with production teams to ensure smooth workflow and timely order fulfillment.
• Assist with color matching, sample sew-outs, and mock-ups.
• Support shipping and receiving as needed.

Administrative & Internal Collaboration

• Create and manage customer accounts and new buyer profiles.
• Test and report website bugs to improve customer experience.
• Provide feedback for future site development and process improvements.
• Assist in training new staff on company procedures and product offerings.

Requirements and Qualifications

• At least 1 year of experience in customer service, sales, or production coordination
• Experience in apparel decoration preferred.
• Excellent communication and interpersonal skills with a customer-first mindset
• Detail-oriented with excellent organizational, time management, and problem-solving abilities
• Experience with HubSpot or similar CRM, and Asana is a plus

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer

Additional Information

Velociterra/Emerald City Decoration offer great benefits including: PTO, health insurance, dental insurance, vision insurance, 401K matching, on-the-job training, and monthly company lunches. If you love talking to people, solving problems, and helping customers succeed, this is the perfect opportunity for you. You’ll enjoy working in our safe and inclusive environment. Join us and be part of a team that makes a difference. Apply now!

EOE

Emerald City Decoration, a division of Velociterra, is committed to a diverse and inclusive workplace. Velociterra/Emerald City Decoration are equal opportunity employers and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• Kent, WA 98032 (Required)

Work Location: In person

Salary : $25 - $27