Position Summary
The role of the Enterprise Project Office Manager is to establish, implement, develop, and control best practices for Project management and governance throughout the organization. This includes defining and documenting all policies and processes of project lifecycles to deliver these projects according to plan and within budget. The Enterprise Project Office Manager will also create formal methodologies for defining governance as well as project key performance metrics and allocating resources
Primary Position Responsibilities
Strategy & Planning
- Establish a method of Governance for project evaluation, selection and prioritization in collaboration with senior / executive management.
- Define how the scope, goals, and deliverables of enterprise projects should support business goals, in collaboration with senior management.
- Define project success criteria and disseminate them to involved parties throughout project lifecycle.
- Effectively communicate and manage project expectations to project managers, owners, sponsors, team members, and other stakeholders in a clear and concise fashion.
- Establish project timelines and milestones / deliverables using the appropriate tools.
- Determine frequency and content of status reports from project managers, analyze results, and troubleshoot problem areas / mitigate project risks.
Operational Management
Effectively manage project teams' time and work with other teams across the organization to allocate resources to ensure deliverables are completed.Where required, negotiate with department managers for the acquisition of required personnel from within the company.Assess and recommend the need for additional staff or consultants and make the appropriate requests during project's lifecycle.Direct and manage development of all Enterprise projects within the PMO portfolio from beginning to end.Develop best practices, techniques, and tools for project governance, intake, planning, execution, project management, ongoing milestone / deliverable tracking, communication, and key performance metrics.Communicate project management standards and techniques to the appropriate training staff.Review budget proposals and recommend subsequent budget changes where necessary.Track and monitor all project milestones and deliverables.Identify and manage project dependencies and critical path.Accept and assess status reports, change requests, and requirements documentation to ensure smooth project progression.Conduct project postmortems and create a recommendations report in order to identify successful and unsuccessful project elements.Coach, mentor, motivate, and supervise project managers, business analysts, team members, and contractors, and influence them to take positive action and accountability for their assigned work.Identify and resolve issues and conflicts within and between various project teams / groups.Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.Secondary Position Responsibilities
Develop staff and contribute to their growth and successAttends CoServ University training as required.Performs other duties and activities as directed.Supervisory Responsibilities
Supervises staff level employees with a team ranging from 3 to 10 people.Recruits, interviews, hires, and trains staff.Provides constructive and timely performance evaluations.Develop staff and contribute to their growth and success.Position Requirements
Education, Experience, and Certifications Required
High School Diploma or G.E.D equivalency.Bachelor's Degree in related field or equivalent work experience.7 years in a technical Management role with increasing levels of responsibility.4 years leading a PMO or Project or technical group.Education, Experience, and Certifications Preferred
Master's degree in associated fieldPMI CertificationSkills and Abilities Required
Ability to work in an IT project management capacity, including all aspects of process development and execution.Demonstrated ability in leading technical teams.Strong familiarity with project management software, such as Microsoft Project.Experience in developing and deploying project best practices, policies, procedures, and processes.Demonstrated experience in personnel management.Personal Attributes
Ability to facilitate relations between business groups and technology departments.Solid leadership skills.Experienced at working both independently and in a team-oriented, collaborative environment is essential.Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.Ability to read communication styles of project team leads, team members, and contractors who come from a broad spectrum of disciplines.Persuasive, encouraging, and motivating.Ability to defuse tension within and between project teams, should it arise.Advanced interpersonal, written, and oral communication skills.Adept at conducting research into project-related issues and products.Must be able to learn, understand, and apply new technologies.The ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.Skills and Abilities Preferred
Experience in establishing a Project Management OfficePhysical Requirements
Operates office equipment such as a computer, telephone, fax machine, copier, etc.Indoor, office environment.Ability to lift a minimum of 25 pounds.Ability to drive occasionally as needed.Ability to sit for long periods of time.Requires frequent sitting, standing, walking, bending, and reaching.Other Requirements
Overtime may be required to meet deadlines.Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.Physically able to participate in training sessions, presentations, and meetings.Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel / management.Must have and maintain a valid Texas driver's licenseEqual Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
