What are the responsibilities and job description for the Guest Services Representative position at COSHOCTON VILLAGE INN & SUITES?
Job Summary
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a friendly demeanor and assist with the check-in process.
- Manage reservations and handle guest inquiries regarding accommodations, amenities, and local attractions.
- Provide information about hotel services, policies, and procedures to enhance guest satisfaction.
- Address guest concerns or complaints promptly and effectively, ensuring a positive resolution.
- Maintain accurate records of guest interactions and transactions using phone systems and hotel management software.
- Collaborate with other departments to ensure that guest requests are fulfilled in a timely manner.
- Assist with administrative tasks at the front desk as needed, including handling cash transactions and processing payments.
Experience
- Previous experience in a customer service role, preferably within the hospitality industry such as hotels or resorts.
- Familiarity with front desk operations and hotel management systems is highly desirable.
- Strong skills in guest relations and effective communication, both verbal and written.
- Ability to work in a fast-paced environment while maintaining professionalism and attention to detail.
- Knowledge of hospitality management principles is an advantage.
Join us as we strive to create memorable experiences for our guests through excellent service!
Job Type: Part-time
Pay: $15.00 - $15.25 per hour
Expected hours: 8 – 24 per week
Benefits:
- Employee discount
- Free parking
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
Ability to Commute:
- Coshocton, OH 43812 (Required)
Ability to Relocate:
- Coshocton, OH 43812: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $15