What are the responsibilities and job description for the Program Manager, IT position at Cosm?
Summary:
We are seeking a results-driven IT Program Manager to oversee and coordinate multiple technology-focused projects and initiatives within our organization. This individual will be responsible for ensuring that all projects are delivered on time, within scope, and on budget, while meeting high-quality standards. The ideal candidate will have strong leadership, communication, and problem-solving skills, with a proven track record of managing complex, cross-functional programs in fast-paced environments.
Responsibilities:
Program Strategy and Planning
Define program goals, objectives, and success metrics aligned with overall business strategy.
Develop comprehensive program roadmaps, timelines, and deliverables.
Identify and assess program risks, dependencies, and impact on other business areas.
Project Execution and Oversight
Coordinate and monitor multiple concurrent IT projects within the program’s portfolio.
Manage resource allocation to ensure optimal use of personnel, budgets, and technology tools.
Oversee budgeting, forecasting, and financial analysis for program-related costs.
Team Leadership and Collaboration
Lead cross-functional teams, including project managers, technical teams, and external vendors.
Facilitate regular status meetings, ensuring clear communication of project progress, risks, and issues.
Promote a collaborative environment, encouraging knowledge sharing and teamwork.
Stakeholder Management
Serve as the primary point of contact for program-related communication with executive leadership and business stakeholders.
Provide regular updates on program status, KPIs, and potential risks or issues.
Align program deliverables with stakeholder expectations and business objectives.
Process Improvement and Governance
Establish and maintain program governance processes to ensure compliance with organizational standards.
Continuously evaluate and refine program management methodologies and best practices.
Drive lessons learned reviews and implement improvements for future programs.
Optimize IT department operations by surfacing processes for further automation and potential efficiency improvements.
Qualifications:
Education & Certifications
Bachelor’s degree in Computer Science, Information Technology, Business, or a related field (Master’s degree a plus).
Experience:
5 years of experience in leading and managing large-scale IT programs or projects.
Demonstrated success in delivering complex, cross-functional initiatives on-time and within budget.
Hands-on experience with both traditional (Waterfall) and Agile/Scrum methodologies.
Technical Skills & Knowledge
Familiarity with IT infrastructure, software development lifecycles, and cloud-based solutions.
Strong understanding of project management tools (e.g., MS Project, JIRA, Trello, Asana).
Excellent knowledge of budgeting and resource allocation procedures.
Soft Skills
Exceptional communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders.
Strong leadership and interpersonal skills, capable of motivating cross-functional teams.
Solid analytical and problem-solving abilities to anticipate and mitigate risks effectively.
Preferred Skills / Competencies:
Previous experience working in an IT service role
Strong working knowledge of ServiceNow for IT Service Management and IT Operations Management
PMP, PgMP, or related project/program management certification preferred.
