Customer Service/Technical Support Representative

Cosmo is a rapidly growing appliance brand with a deep understanding of current and future customers and their needs in the kitchen. We will turn dream kitchens into realities for more consumers than ever before. The kitchen is the heart of the house, and few things are better than having a happy home. Having quality spaces to spend time with your loved ones is vital to a happy home. We aim to transform the kitchen by seamlessly integrating performance, technology, and design to advance the kitchen beyond mere form and function. With our products, we want to inspire people to come together and create unforgettable moments.

We’re looking for team members who think big, move fast, work smart, and have a positive mentality and desire to do things better. We are interested in hiring great team members with the talent it takes to keep up with our growth and enjoy working in a fast startup environment.

As our CS/Technical Support Rep. you will be the voice of our company. We are looking for positive team members who value our customers and have excellent communication skills, leadership capabilities, and strong attention to detail. These individuals accept ownership for effectively solving customer issues, complaints and inquiries. If you believe you have what it takes, submit your application, we'd love to meet you!

Duties & Responsibilities:

• Answer product and service questions (via phone and email/ ticketing system)
• Technical support (product walk-through, troubleshooting, follow-up procedures, etc.)
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Communicate between customer and repair service centers to resolve customer's warranty claims.
• Keeping accurate records of customer interactions, transactions, comments, part orders and complaints through data entry into company systems and databases
• Participate in in-depth product technical training
• Assisting face to face with walk-in customers with their appliance or part purchase
• Handle customer complaints and provide appropriate solutions
• Other general office administrative duties may be assigned

Qualifications:

• High School Diploma or Equivalent (Required)
• Strong Oral and Written Communication Skills
• Customer Relations/Customer Service (2 years Preferred)
• Proficient in Microsoft Excel/Google Sheets/Outlook
• Typing Speed: 50 WPM
• Tech Savvy/Mechanical Aptitude (Plus!)
• Experience using Zendesk, Skype (Plus!)

Benefits:

• Medical Insurance
• 401k and Profit Sharing
• Paid Time Off
• Paid Holidays
• Positive work environment
• Professional development and continuous training and re-training on the job
• Ample opportunity for advancement, we want to see you grow!

Schedule: Monday – Friday; 9:00AM – 5:30PM, Full-Time (Some OT may be required)

EEO

Cosmo Products, LLC is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Cosmo Products, LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)
• technical support: 3 years (Required)
• Microsoft Office: 2 years (Required)

Ability to Commute:

• Chino, CA 91710 (Required)

Ability to Relocate:

• Chino, CA 91710: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $20