What are the responsibilities and job description for the CSR - Customer Service Representative position at Cosmos Surfaces?
We are looking to fill an entry level Full-Time or Part Time Customer Service Representative position in Meridian, ID.
The position will work closely with management and Outside-Sales Reps to assist retail customers and contractors to meet their project's design and budgetary needs.
Duties and Responsibilities:
- Assist customers in person and over the phone with order requirements, including quoting inventory, pricing, lead-times, etc.
- Execute all aspects of orders including creating sales orders, packing lists, invoicing and receiving payments.
- Track stock levels to ensure customer orders are handled effectively.
- Complete sales transaction and accepts payments.
- Build and maintain customer relationships.
- Enter new customer data and other sales data for current customers into computer database.
- Investigate and resolves customer problems.
- Maintain a working level of product knowledge.
- Communicate and develop a rapport with customers, team members, and management.
- Demonstrate a positive, can-do attitude and strong work ethic.
- Exceptional customer service skills with the ability to provide individualized service.
- Ability to work independently as well as part of a team.
- Self-starter who proactively finds solutions to customers' needs.
Successful candidates will have the following:
- Prior work experience working with tile, stone, slabs, floor covering, or distribution a plus.
- Ability to work flexible hours, including some Saturdays.
- 2 years retail sales skills in a professional environment.
- High School Diploma.
- Well organized and self-disciplined and self-motivated.
- Problem-solving skills and attention to detail a must.
- Excellent English communication skills. Bilingual is a plus.
- Intermediate computer skills including MS Outlook, Word and Excel
- Basic knowledge of design elements: size, proportion, color, balance, and light
- Basic accounting skills, and computer skills working within Windows environment to assist retail customers and contractors to meet their project's design and budgetary needs
Job Types: Full-time, Part-time
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Preferred)
Ability to Commute:
- Meridian, ID 83642 (Required)
Work Location: In person