What are the responsibilities and job description for the CSR - Customer Service Representative position at Darkos dumpsters?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. This position requires a strong ability to analyze customer needs and provide appropriate solutions.
Duties
- Engage in outbound calling to follow up with customers and address their inquiries.
- Provide clear and accurate information to customers in English; multilingual skills are a plus.
- Utilize data entry skills to maintain accurate customer records and documentation.
- Demonstrate excellent phone etiquette while communicating with customers.
- Analyze customer feedback and issues to identify trends and areas for improvement.
- Collaborate with team members to enhance the overall customer experience.
- Assist in office tasks as needed to support the customer service department.
Requirements
- Proven experience in a customer service role is preferred.
- Strong communication skills in English; bilingual or multilingual abilities are highly desirable.
- Proficiency in data entry with attention to detail.
- Ability to type efficiently while maintaining accuracy.
- Familiarity with office environments and standard office procedures.
- A positive attitude, strong work ethic, and willingness to learn are essential qualities for success in this role.
Join us in delivering outstanding service and making a positive impact on our customers' experiences!
Job Type: Full-time
Pay: $19.13 - $21.62 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Boise, ID 83702 (Preferred)
Work Location: In person
Salary : $19 - $22
