What are the responsibilities and job description for the CSR - Customer Service Representative position at ESP Printing and Mailing?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our clients and ensuring their needs are met efficiently. As a Customer Service Representative, you will be the first point of contact for customers, handling inquiries, resolving issues, and promoting our services. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Conduct outbound calling to follow up on customer concerns or feedback.
- Assist customers with product information and service inquiries, ensuring clarity and satisfaction.
- Process transaction internally and ensuring projects are on-time for clients needs.
- Maintain detailed records of customer interactions and transactions in our computerized system.
- Collaborate with team members to improve service delivery and resolve complex issues.
- Provide support in sales initiatives by promoting products and services during interactions.
- Uphold company policies and procedures while delivering outstanding client services.
- Administrative Assist to the President on day-to-day job functions with proofing, and order processing.
Skills
- Strong verbal and written communication skills in English.
- Proficiency in using office software and computerized systems for record-keeping.
- Experience inside sales or customer service roles is preferred.
- Excellent typing skills for efficient data entry and communication.
- Strong interpersonal skills with the ability to build rapport with clients quickly.
- A proactive approach to problem-solving and conflict resolution.
Join us as we strive to provide top-notch service to our customers while fostering a positive work environment!
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Garden City, ID 83714 (Required)
Ability to Relocate:
- Garden City, ID 83714: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $19