Help Desk Technician I

COMPANY OVERVIEW

Who is Costa Farms? We’re one of the world’s largest horticultural growers—but without an ego to match our acreage. Our headquarters are in Miami, Florida, where we were founded in 1961. Costa Farms started on just 30 acres, and over the last 60 years, we’ve grown to more than 5,000 acres around the world. We have farms in North and South Carolina, Central and South Florida, and the Dominican Republic, plus an office in China. Costa Farms now employs nearly 6,000 engineers, marketers, accountants/analysts, human resources professionals, and of course, growers and plant scientists!  

Here at Costa Farms, we live by the values of H3: being Humble, staying Hungry, and always Hustling. The team rallies to the mission of being a lean, green, growing machine dedicated to enriching the world by bringing plants into everyone’s life.  

True to that mission, we grow more than 1,500 plant varieties. Driven by the spirit of innovation, the team is always testing new plants and developing new solutions to make it easier for retailers and plant parents to enjoy plants. We’re also continuously testing different ways of growing our plants to increase quality and improve their ecological footprint as one aspect of our many sustainability efforts.   

We cultivate plants, as well as a winning culture. Join the team, and you’ll find opportunities to learn and grow. You’ll collaborate with other driven, determined people who together keep Costa Farms an industry leader. You’ll support and be supported by a team that cares about each other, our customers, our consumers, and our community.    

You’ll also find right away that Costa Farms is committed to providing a diverse environment. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, military status, marital status or veteran status, or any other group status protected by federal, state, or local law. 

DESCRIPTION

Reporting to the Director of IT Operations, the Tier 1 Help Desk Technician provides first-level technical support to team members at all levels of the organization. This role is responsible for troubleshooting basic IT issues, responding to service requests, and escalating more complex problems to higher-tier support. The ideal candidate has strong communication skills, a customer-service mindset, and a foundational understanding of IT systems.

PRIMARY RESPONSIBILITIES

• Serve as the first point of contact for IT support via phone, email, or ticketing system.
• Diagnose and troubleshoot basic hardware, software, and network issues.
• Assist with password resets, account access, and software installations.
• Log and track support requests, ensuring timely resolution and proper documentation.
• Escalate complex issues to Tier 2 or Tier 3 support teams as necessary.
• Provide step-by-step guidance to users on basic IT functions.
• Assist with setting up new employee workstations, including installing necessary software and hardware.
• Maintain IT asset records, tracking company-issued devices and software licenses.
• Follow IT security protocols and company policies to ensure data protection.
• Alerts team members about recurring problems.

ADDITIONAL RESPONSIBILITIES

• Availability for flexible schedule changes based on business needs (including but not limited to seasonal demand and additional hours outside of the regular work schedule, such as weekends, nights, and holidays).

QUALIFICATIONS

• Associate’s degree, or technical institute degree/certificate in Computer Science, Information Systems, or another related field. Or equivalent work experience.
• Basic understanding of Active Directory and Microsoft 365.
• Prior experience in a customer service or IT support role.
• Fluent English & Spanish communication skills.

PHYSICAL DEMANDS:

• Medium Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects. Primarily involves sitting, with occasional requirements to stand, walk, or lift objects to a certain weight.

WORK ENVIROMENTS:

Office outdoors: Office-based settings may feature open environments with background noise from conversations, office equipment, and phone calls. The role may also occasionally require working outdoors in various weather conditions.

COMPETENCIES:

• Communicates Effectively
• Customer Focus

All applicants must be work-authorized.

Costa Farms will not sponsor any visa for this position.

After applying, follow us on LinkedIn to stay up to date on what’s happening around Costa Farms and to start becoming part of our family. Come Grow with Us™!

Costa Farms offers competitive wages and benefits, including:  

• 401(k) Plan  
• Company 401(k) Matching Contributions  
• Health Savings Account  
• Care on Demand Telemedicine  
• Health Insurance  
• Dental Insurance  
• Vision Insurance  
• Supplemental Insurance (Aflac)  
• Virtual workplace for certain roles  
• Growth Opportunities  
• Challenging and exciting work environment  
• Costa Farms Scholarship  
• Employee discounts on plants  

Costa Farms headquarters also has:  

• On-site gym with showers  
• On-site cafeteria, quiet room, and indoor games  
• Love Where You Work activities throughout the year 

This organization participates in E-Verify

• E-Verify Notice of Participation / E-Verify Aviso de Participación (English/Español)
• E-Verify Right to Work Poster / E-Verify Cartel Derecho a Trabajar (English/Español)