Order Fulfillment Manager

Company Overview 

Who is Costa Farms? We’re one of the world’s largest horticultural growers—but without an ego to match our acreage. Our headquarters are in Miami, Florida, where we were founded in 1961. Costa Farms started on just 30 acres, and over the last 60 years, we’ve grown to more than 5,000 acres around the world. We have farms in North and South Carolina, Central and South Florida, and the Dominican Republic, plus an office in China. Costa Farms now employs nearly 6,000 people: engineers, marketers, accountants/analysts, human resources professionals, and of course, growers and plant scientists!   

Here at Costa Farms, we live by the values of H3: being Humble, staying Hungry, and always Hustling. The team rallies to the mission of being a lean, green, growing machine dedicated to enriching the world by bringing plants into everyone’s life.  

True to that mission, we grow more than 1,500 plant varieties. Driven by the spirit of innovation, the team is always testing new plants and developing new solutions to make it easier for retailers and plant parents to enjoy plants. We’re also continuously testing different ways of growing our plants to increase quality and improve their ecological footprint as one aspect of our many sustainability efforts.  

We cultivate plants, as well as a winning culture. Join the team, and you’ll find opportunities to learn and grow. You’ll collaborate with other driven, determined people who together keep Costa Farms an industry leader. You’ll support and be supported by a team that cares about each other, our customers, our consumers, and our community.   

You’ll also find right away that Costa Farms is committed to providing a diverse environment. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, military status, marital status or veteran status, or any other group status protected by federal, state, or local law.  

Description

As the Order Fulfillment Manager, you will lead and optimize the company’s order fulfillment process, serving as a key point of contact for customers and internal teams. This role combines customer-facing responsibilities with strategic data analysis to ensure demand control, inventory integrity, and profitability. You will also develop and deliver dynamic reports that support decision-making across all organizational levels while fostering collaboration across functional teams.

Primary Responsibilities

• Analyze order and inventory data to identify trends, forecast needs, and optimize fulfillment. Generate reports to support decision-making and improve operational efficiency.
• Create detailed, actionable reports to monitor demand forecasts, supply trends, and sales performance.
• Present findings and recommendations to senior management, customers, and cross-functional teams in a clear and impactful manner.
• Develop dashboards and data visualizations to streamline decision-making processes.
• Oversee the demand control process to ensure customers adhere to agreed-upon plans and prevent under- or over-consumption of live goods.
• Review supply and demand forecasts, analyze variances, and communicate risks or opportunities.
• Collaborate with operations teams to track product readiness and address inventory at risk.
• Conduct weekly calls with sales, operations, horticulture, and other teams, sharing standardized updates on forecasts, inventory status, and key metrics.
• Partner with Sales SVP and directors to ensure the execution of strategic account initiatives.
• Lead cross-functional efforts to analyze and resolve supply-demand imbalances and optimize the customer experience.
• Produce monthly and yearly projections for hard goods (e.g., racks and shipping materials) to ensure operational continuity.
• Evaluate and oversee live goods sourcing deals, ensuring they contribute positively to the bottom line.
• Support sales initiatives to drive top-line revenue growth by addressing fulfillment needs and opportunities.
• Address and resolve order issues while accommodating unique customer requirements.
• Identify and resolve issues related to order fulfillment, such as order discrepancies, delays, or customer complaints. Work to find effective solutions that enhance customer satisfaction.
• Participate in regular meetings with sales teams, management, and other stakeholders. Provide updates on order fulfillment status, inventory levels, and any issues affecting order processing.
• Oversee the processing of orders from receipt through delivery. Ensure that orders are fulfilled accurately and on time, addressing any discrepancies or delays promptly.

Physical Demands

• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body Primarily involves prolonged periods of sitting, with occasional requirements to stand, walk, or lift objects to a certain weight.

Work Environment

The role involves utilizing standard office equipment, such as computers, monitors, keyboards, mice, telephones, and other essential digital tools required for daily tasks.

• Hybrid: While primarily office-based, the role may offer options for hybrid schedules, depending on the role requirements, hybrid employees are expected to have a dedicated and quiet workspace in their home, equipped with reliable high-speed internet, a suitable computer, and any necessary office supplies and must.
• Occasional travel to customer sites, warehouses, or production facilities as needed.
• Ability to communicate effectively in person, via phone, and through digital platforms.

Qualifications 

• Bachelor’s degree in Business, Supply Chain Management, or a related field. 
• 3-5 years of experience in order fulfillment, supply chain, or customer-facing roles; managerial experience Capable of working both independently and collaboratively within a team setting. 
• Flexibility to adapt to changing priorities and work schedules as needed. 
• Strong analytical skills with proficiency in building and presenting reports using tools like Excel, Power BI, or other relevant software. 
• Exceptional communication and interpersonal skills with the ability to build trust with both internal teams and external customers. 
• Experience with demand planning, forecasting, and inventory management tools. 
• Capable of working both independently and collaboratively within a team setting. 
• Ability to troubleshoot and resolve issues efficiently. 
• Occasional travel to customer sites, warehouses, or production facilities as needed. 
• Proven ability to lead cross-functional teams and deliver results in a fast-paced environment.

 Skills

• Excellent communication and interpersonal skills with the ability to effectively communicate complex information to employees.
• Basic understanding of mechanical systems and components to identify and address equipment malfunctions or maintenance needs.
• Strong problem-solving skills to address and resolve issues related to machinery operation and maintenance efficiently.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Effective time management skills to complete tasks within project deadlines and maintain productivity.
• Ability to work independently as well as collaboratively within a team environment.
• Willingness to adjust work hours to meet critical deadlines and accommodate high-demand periods.

Competencies

• Collaborates
• Communicates Effectively
• Problem Solving
• Time Management
• Technical Knowledge

All applicants must be work-authorized.

Costa Farms will not sponsor any visa for this position.

After applying, follow us on LinkedIn to stay up to date on what’s happening around Costa Farms and to start becoming part of our family. Come Grow with Us™!

Costa Farms offers competitive wages and benefits, including:  

• 401(k) Plan  
• Company 401(k) Matching Contributions  
• Health Savings Account  
• Care on Demand Telemedicine  
• Health Insurance  
• Dental Insurance  
• Vision Insurance  
• Supplemental Insurance (Aflac)  
• Virtual workplace for certain roles  
• Growth Opportunities  
• Challenging and exciting work environment  
• Costa Farms Scholarship  
• Employee discounts on plants  

Costa Farms headquarters also has:  

• On-site gym with showers  
• On-site cafeteria, quiet room, and indoor games  
• Love Where You Work activities throughout the year 

This organization participates in E-Verify

• E-Verify Notice of Participation / E-Verify Aviso de Participación (English/Español)
• E-Verify Right to Work Poster / E-Verify Cartel Derecho a Trabajar (English/Español)