Sales Specialist

COMPANY OVERVIEW

Who is Costa Farms? We’re one of the world’s largest horticultural growers—but without an ego to match our acreage. Our headquarters are in Miami, Florida, where we were founded in 1961. Costa Farms started on just 30 acres, and over the last 60 years, we’ve grown to more than 5,000 acres around the world. We have farms in North and South Carolina, Central and South Florida, and the Dominican Republic, plus an office in China. Costa Farms now employs nearly 6,000 engineers, marketers, accountants/analysts, human resources professionals, and of course, growers and plant scientists!  

Here at Costa Farms, we live by the values of H3: being Humble, staying Hungry, and always Hustling. The team rallies to the mission of being a lean, green, growing machine dedicated to enriching the world by bringing plants into everyone’s life.  

True to that mission, we grow more than 1,500 plant varieties. Driven by the spirit of innovation, the team is always testing new plants and developing new solutions to make it easier for retailers and plant parents to enjoy plants. We’re also continuously testing different ways of growing our plants to increase quality and improve their ecological footprint as one aspect of our many sustainability efforts.   

We cultivate plants, as well as a winning culture. Join the team, and you’ll find opportunities to learn and grow. You’ll collaborate with other driven, determined people who together keep Costa Farms an industry leader. You’ll support and be supported by a team that cares about each other, our customers, our consumers, and our community.    

You’ll also find right away that Costa Farms is committed to providing a diverse environment. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, military status, marital status or veteran status, or any other group status protected by federal, state, or local law. 

DESCRIPTION

The Demand Planning Analyst will play a key role in long-term demand planning and the continuous synchronization between sales, category management and forecasted market demand. The analyst will partner with the sales and category management teams to help gather data and transfer information from the day-to-day operations into the demand plan. The analyst will also have a large role in preparing for and leading the monthly commercial alignment meetings.

POSITION OVERVIEW

A Sales Specialist works closely with the sales team to ensure monthly goals are achieved. This individual is goal-oriented and has a deep knowledge of customer service best practices along with exceptional organizational skills. In this role, you will verify customer information, issue invoices and relay order instructions.

DUTIES & RESPONSIBILITIES

• Shipping and Logistics liaison to ensure timely deliveries
• Support team and management with analysis and reporting
• Support for Sales Coordinators
• Order writing and processing support
• Provide weekly availability from multiple OU’s for the Sales team
• Backup for B2B Key Account Managers
• Project support for Sales initiatives
• Team Lead in Canadian Paperwork process for the Sales Team
• Additional duties and responsibilities as assigned
• Weekly Availability executed 100% on-time by Friday
• Ensure Programs are executed 100% on-time and in-full (OTIF)
• Ensure POs are entered, shipped, and delivered in a timely manner
• Create tools to track Take Rate/Profitability/Efficiency/Planning

COMPETENCIES

• Customer Service
• Communication
•  Sales Planning
• Analytics
• Strong Computer Skills

QUALIFICATIONS

• High School Diploma / GED Certification required
• Strong Excel Skills
• Power BI experience is a plus
• Proven work experience as a Sales administrator or Sales support agent a plus
• Hands on experience with CRM software and MS Office (MS Excel in particular)
• Excellent organizational and multitasking skills
• A team player with high level of dedication and willingness to learn
• Ability to work under strict deadlines and a very fast paced environment
• Detail oriented and organized
• Problem solving capabilities and capable of handling multiple tasks and requests
• Strong verbal communication skills and the ability to listening
• Product knowledge a plus
• Bilingual English and Spanish
• No travel required
• Occasionally perform tasks outdoors (Shipping and Production)