What are the responsibilities and job description for the Costco Membership - Customer Service Representative position at Costco Wholesale?
At this time, we are hiring for Part Time permanent positions, in office employment. After 6-months, there may be an opportunity for you to qualify to be able to work from home 3 out of 4 weeks each month.
This position entails answering inbound phone calls from our members and responding to member facing chats in a friendly and efficient manner. Our staff assists callers with membership, merchandise and services provided to our members.
We are looking for candidates who have a passion to provide excellent member service, are available for a part time work schedule, and are flexible with their schedules as our part time employees can get scheduled up to 40 hours during peak volumes. Joining the Member Service Center on the same campus of our home office is a great way to start your career at Costco. We are known to promote from within and have a great reputation for being one of America's best employers. Additionally, our employees get a free Costco membership!
Our position requirements include:
- Communications - Articulates information, both verbally and in writing, in a way that can be easily understood via phone calls and/or member facing chats.
- Member Service – Exhibits a professional demeanor while assisting members in a prompt and effective manner. Is proactive and reacts quickly and appropriately in identifying problems, finding solutions, and making sound decisions that reflect Costco’s Code of Ethics.
- Self Motivated – Is well organized and able to prioritize and multi-task. Maintain a commitment to honesty, integrity, and high levels of efficiency and accuracy at all times, including good follow through skills.
- Team Player – Cooperates well with a variety of personalities and individuals and participates in a professional manner to accomplish the business goal.
- Problem Solver - Ability to identify and solve complex problems including problem de-escalation.
- PC Skills - Thorough understanding and comfortable maneuvering through multiple applications.
We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, commuter benefits, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan, SmartDollar financial wellness program, to eligible employees.
Take your first steps in the virtual interview processes at this link:
https://costco.vii-verint.com/go/HYdyrp7t728k
Additionally, you must fill out our job application using this link:
https://cta.cadienttalent.com/index.jsp?POSTING_ID=9129813601&LOCATION_ID=22919387848&locale=en_US&SEQ=postingLocationDetails&applicationName=CostcoNonReqExt
Job Type: Part-time
Pay: $18.50 - $29.30 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $19 - $29
