Customer Service Representative - Membership

At this time, we are hiring for in office employment. After 6-months, there may be an opportunity for you to qualify to be able to work from home 3 out of 4 weeks each month.

This position entails answering inbound phone calls from our members and responding to member facing chats in a friendly and efficient manner. Our staff assists callers with membership, merchandise and services provided to our members.

We are looking for candidates who have a passion to provide excellent member service, are available for a full time work schedule, and are flexible with their schedules. Joining the Member Service Center on the same campus of our home office is a great way to start your career at Costco. We are known to promote from within and have a great reputation for being one of America's best employers. Additionally, our employees get a free Costco membership!

Our position requirements include:

1. communications - articulates information, both verbally and in writing, in a way that can be easily understood via phone calls and/or member facing chats.
2. member service – exhibits a professional demeanor while assisting members in a prompt and effective manner. is proactive and reacts quickly and appropriately in identifying problems, finding solutions, and making sound decisions that reflect costco's code of ethics.
3. self motivated – is well organized and able to prioritize and multi-task. maintain a commitment to honesty, integrity, and high levels of efficiency and accuracy at all times, including good follow through skills.
4. team player – cooperates well with a variety of personalities and individuals and participates in a professional manner to accomplish the business goal.
5. problem solver - ability to identify and solve complex problems including problem de-escalation.
6. pc skills - thorough understanding and comfortable maneuvering through multiple applications.

take your first steps in the virtual interview processes at this link:https://costco.vii-verint.com/screener/positions/start_now/6Rhj64z5EbP7

Additionally, you must fill out our job application using this link:

https://cta.cadienttalent.com/index.jsp?POSTING_ID=9129813601&LOCATION_ID=22919387848&locale=en_US&SEQ=postingLocationDetails&applicationName=CostcoNonReqExt

Job Types: Full-time, Part-time

Pay: $18.50 - $21.50 per hour

Benefits:

1. 401(k)
2. 401(k) matching
3. Dental insurance
4. Flexible spending account
5. Health insurance
6. Life insurance
7. Paid time off
8. Vision insurance

Education:

1. High school or equivalent (Preferred)

Experience:

1. Customer Service: 1 year (Preferred)

Work Location: One location