What are the responsibilities and job description for the Junior Customer Service and Logistics Support position at Cosulich Interiors?
Benefits : Employee discounts
Paid time off
Training & development
Junior Customer Service and Logistics Support Luxury Retail Showroom - Furniture & Lighting
Cosulich Interiors & Antiques, a family-run business specializing in one-of-a-kind vintage and contemporary Italian home furnishings, is seeking a full-time Customer Service and Logistics Support to join our team in New York, NY.
This is an on-site, customer-facing role in a luxury showroom environment with an open layout. If you thrive in a fast-paced, collaborative setting and excel in providing exceptional service while managing logistics, we’d love to meet you.
Key Responsibilities :
Customer Interaction : Greeting clients when they come into the showroom. Handle post-sale inquiries, including payment processing, order updates, and shipment confirmations, via calls and emails.
Shipping Coordination : Request and confirm shipping quotes with transport companies, coordinate deliveries, and track shipments to ensure timely arrivals and timely quotations for potential sales leads.
Logistics Management : Plan and manage import shipments from Italy, and re-routing orders to clients, track inventory, and liaise with vendors and carriers to maintain efficient operations.
Reporting and Collaboration : Provide daily updates to management, maintain shipment records in digital databases, manage delivery deadlines and claims.
Customer Service Excellence : Assist clients with scheduling deliveries, resolving shipment issues, and providing detailed product and order information.
Additional Duties : Oversee office supply levels, generate new leads, and support warehouse operations by communicating delivery requirements and providing documentation.
Requirements and Skills :
High school diploma or GED; at least 3 years of experience in retail customer service and logistics management.
Previous experience in a high-end furniture or lighting showroom is highly desirable.
Knowledge of design principles or a passion for interior design is a plus.
Basic accounting knowledge (percentages, discounts, taxes).
Strong organizational and time-management skills with attention to detail.
Proficiency in iOS and database management systems (sheets, airtable).
Knowledge of inventory management, products such as furniture and lighting goods, sales cycles, and shipping / logistics, including customs.
Comfortable and confident in working in an open-layout showroom environment, interacting with clients, reporting daily and collaborating with the team.
Ability to thrive in a fast-paced, time-sensitive luxury retail environment.
Ability to follow procedures and instructions thoroughly
About Us : At Cosulich Interiors & Antiques, we offer a curated selection of artistic vintage and contemporary Italian furnishings, including lighting, furniture, decor, and art. Our customizable line reflects the highest level of Italian craftsmanship and tradition, paired with personalized, stellar customer service.
We pride ourselves on our fast-paced, on-demand environment, open to the public, with a focus on collaboration and exceeding customer expectations.
Website : cosulichinteriors.com
Why Join Us?
Be part of a small, dynamic team where your contributions directly impact the business.
Work in a luxurious showroom showcasing Italian artistry and craftsmanship.
Develop skills in customer service, logistics, and retail operations.