Director of Customer Service and Logistics

Director of Customer Service and Logistics (Remote – PST, MST, or CST Time Zones Preferred)

Eastridge Workforce Solutions is a premier provider of workforce management solutions, dedicated to connecting skilled professionals with meaningful career opportunities. We are currently hiring a Director of Customer Service and Logistics for a fast-growing food company that is rapidly expanding its presence across online and retail markets.

About the Company:

This company is revolutionizing the cereal and snack industry with innovative, high-quality products sold across 25,000 retail locations nationwide and leading e-commerce platforms such as Amazon, Walmart.com, and its own direct-to-consumer store. With backing from top Silicon Valley venture capitalists and industry-leading CPG investors, the company is recognized as one of the fastest-growing brands in the category.

About the Role:

As the Director of Customer Service and Logistics, you will be a key leader on the Supply Chain Leadership Team, responsible for ensuring high case fill and on-time delivery rates, optimizing order management processes, and fostering strong relationships with customers and internal teams.

Key Responsibilities:

• Maintain 98% case fill rates and on-time-in-full performance.
• Build strong relationships with the commercial team and key customers such as Costco, KeHE, and UNFI.
• Lead and develop a high-performing team, including a Distribution Manager, Order Management Analyst, and Master Data Analyst.
• Oversee the entire order-to-invoice lifecycle in NetSuite, collaborating with finance on invoicing and cash flow.
• Manage carrier relationships, driving improvements in cost efficiency and performance.
• Ensure accurate and timely order processing for both B2B and direct-to-consumer (DTC) channels.
• Monitor and coordinate new product launches, distributor inventory levels, and product phase-outs.
• Lead product recall management, ensuring quick response and compliance with quality standards.
• Maintain item data, inventory levels, and disposal processes at third-party logistics providers (e.g., RJW).
• Participate in weekly scheduling reviews for company-operated manufacturing plants.
• Oversee Master Data management, ensuring accuracy in product, customer, and supplier information.
• Leverage Oracle NetSuite and SPS Commerce, recommending and implementing process improvements.
• Track and optimize key order management performance metrics, including price accuracy, order entry, and invoicing.
• Support Integrated Business Planning (IBP) initiatives and Joint Business Planning discussions with major retail partners.

Additional Responsibilities:

• Act as a backup for other supply chain roles when needed.
• Conduct ad hoc analyses and reporting as requested.
• Perform other duties as assigned.

Qualifications & Skills:

• 10 years of experience in customer service and logistics within the consumer packaged goods (CPG) industry.
• Strong understanding of supply chain disciplines including demand planning, procurement, and inventory management.
• Proven ability to collaborate cross-functionally and build relationships with internal and external stakeholders.
• Highly organized, detail-oriented, and capable of managing multiple competing priorities.
• Strong leadership skills, with experience managing teams in a fast-paced, high-growth environment.
• Excellent written and verbal communication skills.
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience with ERP systems such as SAP, Oracle, or NetSuite.
• Manufacturing environment experience preferred.
• Must be located in PST, MST, or CST time zones for effective collaboration.

Benefits

• Comprehensive medical, dental, vision, etc.,

This is a unique opportunity to join a fast-growing company with significant career growth potential. If you thrive in a fast-paced, entrepreneurial environment and are passionate about customer service and supply chain excellence, we encourage you to apply!

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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