What are the responsibilities and job description for the Service Representative position at Cottingham & Butler?
SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. Our company thrives on driven, ambitious individuals like you.
We are seeking driven, energetic, and customer focused candidates for our Service Representative position. We pride ourselves on putting the customer first and finding ways to improve our business. Above all else, we are committed to fostering an open-door culture where the opinions and suggestion of our team members are valued and appreciated.
Our Service Center is open Monday –Thursday 7 am to 7 pm and Friday 7 am to 5 pm.
Essential Functions:
- Answer customer inquiries on benefits plans
- Process Medical/Dental Claims
- Ability to learn/retain large amounts of technical information
- Navigate multiple record keeping systems
What We're Looking For:
- Strong communication (verbal and written) skills
- The ability to multi-task and have great attention to detail
- Ability to work with customers of diverse background and dispositions
- Preferred Licensed in Life and Health, or obtain within 180 days of employment (paid study time)
Experience
- Prior customers service experience
- Prior call center experience is a plus
- Prior Medical experience is a plus
Full-Time Benefits - Most benefits start day 1
- Medical, Dental, Vision Insurance
- Flex Spending or HSA
- 401(k) with company match
- Profit-Sharing/Defined Contribution (1-year waiting period)
- PTO/Paid Holidays
- Company-paid ST and LT Disability
- Maternity Leave/Parental Leave
- Subsidized Parking
- Company-paid Term Life/Accidental Death Insurance
About Cottingham & Butler:
At Cottingham & Butler, we sell a promise to help our clients through life's toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of "better every day" constantly pushing ourselves to be better than yesterday – that's who we are and what we believe in.
As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.
Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook
